The Albion Surgery 6 Pincott Road, Bexleyheath DA6 7LP

"I have been with this surgery since it was at 2A The Broadway in the 1960s and I started with Dr Bolton, followed by Dr Joyner, who were both very good. Today the service is poor. Dr Emma Aygekum appears to have been Negligent and should have referred me to the specialist for a cancerous growth on my forehead to be removed after three months, but she failed to do so. It was only when I managed to get another appointment with Dr Ascott-Barber that I was referred to the specialist, who was appalled that I hadn't been referred sooner. I now have a growth on my back that Dr Rasheedah Amussah gave me some anti-biotics for, which helped. However, she took photos a few months ago and was supposedly sending them to the specialist, but I've heard nothing. I phoned the surgery after a month, only to be told they have heard nothing. It's now months yet still nothing. She should chase them up and get me an appointment, but it would appear she does nothing. I've emailed the surgery but have not had a reply, I suppose she's too afraid to get back to me. If it turns out to also be cancerous, then this will look like the second case of negligence at the Albion Surgery against me. I'm not impressed, but the Crook Log Surgery has very bad reviews as well, so unless we go private, it looks as though the NHS GP surgeries are forever going to give us poor service, especially with this ridiculous online system we have to keep using now just to get an appointment. I question what our National Insurance contributions and taxes are getting spent on, because they certainly aren't on constantly good service from local GP surgeries. I also seriously question what qualifications Doctors Aygekum and Amussah have."

"I have been with the Albion Surgery since moving to the area just over 3 years ago. I have experienced 10/10 care from every doctor I’ve seen here. When completing the online form I receive a call within hours which either arranged a face to face appointment the same day for my children or an instant solution to my concern. Cannot fault it. Especially appreciate Dr Arscott-Barber as he is always happy to help and responds in a very timely manner."

"Went here today and was immediately handed a face mask from a receptionist who was not wearing one herself. No notice on the door to say about masks, and was greeted by the usual rude staff, saying "it's the doctors decision". I'm finding it hard to understand why members of the general public are forced to wear a mask, where nowhere else asks you too, PLUS I never saw one member of staff in their reception area wearing a mask. No wonder this surgery has such poor reviews."

"My mum uses this surgery and told me today that one of the receptions refused to help my mum with an appointment because of a wound that disgusted her (the receptionist) and that she could not look at her. I am disgusted by the unprofessional behaviour. How dare you make my mother feel ashamed and embarassed like that. How dare you! Do better!"

"Amazing, I have been with this surgery nearly 4 years and honestly 1 of the best. From reception staff to the doctors. If I have had any issues with form online. Reception staff have been amazing and happy to help. This surgery does not get enough credit."