Tulasi Medical Centre 10 Bennett's Castle Lane, Dagenham RM8 3XU

"I have been a patient at this surgery for the last 27 years I do not use it a lot but when I do The staff and GP are always helpful and go out of their way to help me. I just recently had to use the surgery and as always they were there to help me. I would like to take this opportunity to say a big thank you to Irene and Philomena Who went out of their way to help me and it was much appreciated. Thank you The surgery has looked after myself and my family for the last 27 and I would recommend them to anyone because they have always looked after me and my family what more could you ask for. Boysie"

"I have been a patient at Tulasi Medical surgery for the past 12 years and I have always managed to get an appointment when I call in. The doctors have been amazing. They always offer an empathetic ear and usually give out great medical advice. They have been fantastic even during Covid and afterwards. The doctors listen carefully and sometimes pick up on things we don't even think of. they are encouraging and supportive and there are a variety of doctors to choose from. The nurse has also been great especially to my mum who is diabetic. We get seen immediately at or slightly after our appointment times. There are no long waits.We also knew the old senior Doctor Goriparthi and I am happy to see how his son Mr Ravi Goriparthi has expanded the practice."

"I was at the surgery yesterday and the front desk officers were warm and helpful. My appointment was for 10.40 am and I was called in at the exact time. The doctor patiently listened to my issues and explained in a reassuring tone the procedures that would help my situation. Quite happy with the attention I got."

"The reception staff attitude seems to be getting worse each time I return to this practice and are especially inflexible in their way of resolving patient queries and requests. I had to waste 40 mins on the phone to explain that I simply need a copy of my MRI results so I can show it to the specialist consultant that I have an appointment for 2 days later. Yet they kept insisting they're unable to do that without first booking a GP appointment?! Like I'm trying to save medical resources here, I already have an appointment with a specialist, all I need are the results and the GP appointment can go to someone else who needs it more, but no let's do it the most inefficient way possible. Once I finally got through to them and they agreed to just handing me my MRI results, I turn up to collect it and they've changed their tune once again saying they can't give it to me. What happened to patient autonomy? I then had to waste another 40 mins explaining the situation over and over again to get my point across in the clinic! This is where the review would have ended in 1 star, but thankfully one of the reception staff that actually empathised with my situation went and asked the clinic head and got me my results. Thank you Davinder for your help, I hope the rest of the reception staff learn from your example."