Rainham Health Centre Upminster Road South, Rainham RM13 9AB

"Terrible availability of appointments, needed an appointment and I have to wait 4 weeks to have a phone consultation. When I ring the surgery, noone ever answers the phone - I end up calling all day! For an emergency call, we are supposed to ring at 8am yet when I call the line gets cut off continuously. What do they expect us to do? This has been an ongoing problem for years..... If I could I would give it a 0 or minus rating"

"If possible I would give this zero stars. We have not seen the GP face to face since they took over, the staff are incredibly rude over the phone. Every single test/referral has been botched, this surgery is a disgrace and not fit for purpose."

"Two weeks ago, I went to the doctor to examine my five-month-old child, but apart from the fact that the doctor doesn't know what it is, I haven't heard anything else. In two weeks, no one made an appointment with a pediatrician! Maybe someone knows where I can go to have my child professionally examined? Also, I have health problems and I asked to change the place of appointment because it is a long way to the center of London, but they have not done anything for two months. I have never seen such a mess!!!!!"

"I called today In the morning regarding my son appointment. He got infection and spreading is ✋ Wednesday evening i after school went to Tesco pharmacy and they said I need to book appointment with doctor soon before spreading too much. I need antibiotics prescription from Doctor. They give me only phone number, doctor suppose to call me 5:30 but unfortunately they didn’t. I called again on reception to tell doctor to call me I only need prescription from them. But I don’t know what are they doing there. I got very bad experience with them every time when I need appointments. This is 3rd time happened with me before I booked appointment for my self regarding head allergies, same thing on the phone and never got call back . Again for my older son he also got allergies some thing on his body and on his head same as usual on the phone never face to face and didn’t get call from them. I’m very disappointed with this GP I AM ATTACHED PHOTO REGARDING MY SON HAND INFECTION"

"I do not have a good experience with this surgery. The receptionists are rude and arrogant. The GP will never see you face to face. My wife had a clear skin infection on her hand and it was getting worse day by day. We were begging them for face to face appointment for a long time but it did not happen instead they were asking us over the telephone appointments that make the pictures of the infection and send it to the surgery, which took a long time and was still not diagnosed. Although, GP could have diagnosed it in five minutes, in face to face appointment and could have prescribed relevant antibiotics. As a result, we were forced to do self-diagnoses and self-medicating through over the counter medications from pharmacy. As a patient, I feel degraded/ disappointed when my GP refuse to see me face to face. I don't think that it is the NHS policy."