Physiotherapy Welling - Ann Physiocare 45 Upper Wickham Lane, Welling DA16 3AD

"I booked an assessment session at this place for my mother who has undergone a recent hip operation. To our horror we first discover that there is no accessibility ramp to access the building, just two large concrete slabs. Once we manage to get into the building it turns out this place is on the Top Floor and the only way to get there is a staircase. How earth did they reason here? How can you have a physiotherapy clinic when those in need of any sort of leg or hip related therapy can't get up the stairs? We had to cancel the session and return home, the whole trip was a waste of time and petrol."

"Bad customer service hangs the phone down"

"Brilliant service, really know what they are doing, started to feel better after just two visits"

"Pretty much useless. I am only leaving two stars because the guy was at least polite. That said his English was so poor that 1. He could not express himself property to make the assessment and I had to repeat the same thing multiple times; 2. He could not properly explain the exercises and I had to ask him multiple questions as to repetitions, form, etc; 3. He did not explain what the physical exam tests were for or what he was going to do, which is rather important when you have a stranger's hands touching you; and 4. He could not tell me what is wrong and said that I should go to my GP and get a scan. Despite that he suggested exercises for me to do, and told me that my injury may be or may not be serious. When you are a paying customer and in pain, a "maybe" just don't suffice... How can I be sure that his exercises are not going to make my injury worse? Get staff, who speaks English and can understand the complaints and history of a patient.."

"Sufia is so caring and wonderful. Good service. And reminders for your appointment via texts too. Always happy if you cancel or amend appointments."