Westwood Surgery 24 Westwood Lane, La, Welling DA16 2HE

"Been with the surgery for years which at times seems to be how long they take to answer phone. Never had any worries here just the odd one now and then which are usually resolved quickly just wish I could get through on the phone with out the long wait. Least their not like my dentist who told me to go away as I was too fat for his chair."

"Awful. When you phone to get an appointment the receptionist tells you to call 111 for a triage instead, when you use the new e-consult it says you need an appointment then tells you none are available. After trying for a month to get an appointment I finally got a 10 min phone call today where Dr. Cheryl Leung literally huffed down the phone to me when I asked a question and then recommend I take ibuprofen for my on going swollen tonsils (that previous drs have referred me to hospital for) instead of offering actual treatment. This surgery is a joke. Tired of sitting up in tears at night not being able to breathe and being offered zero help"

"The very worst of The NHS. Been a patient here for 40 years, and cannot wait to find a new doctors and not have to struggle to get hold of them, get any appointments in less than a month and deal with the really rude and “overworked” staff. Just more evidence that the NHS is broken, but the staff here use that as an excuse. Avoid."

"I visited this surgery Thursday 6/10/22 to see the diabetes/practise nurse in order for insulin to be prescribed for my type 2 diabetes. On Saturday I went to the pharmacy to collect the said medication and was informed that the insulin had been prescribed but not the needles. After waiting half an hour on the phone in a queue the receptionist said she would have a word with the doctor and get back to me. This never happened so I rang doctor’s at 5.15pm. The receptionist spoke in some sort of jargon referring to a task been put through and Debbie doesn’t work on Mondays. So don’t any doctors work on Mondays either? I am supposed to be on insulin. I can’t use it, I have no needles.This is not the first time I have had trouble with this surgery. You can’t get through on the phones, the email addresses don’t work because their boxes are full and the receptionist don’t understand the patients requirements or make promises they can’t keep. Please please please consider a different doctors practise if you are considering registering with this surgery."

"When I first joined this practice a few years ago the service was better than expected. Never had a problem getting through via phone to book an appointment. Have just given up after waiting nearly 50 minutes for someone to answer my call. The last 3 times I managed to book an appointment was by requesting a call back from a doctor via the patient access app. That is no longer an available option and meanwhile the reminder letters keep coming asking you to contact the surgery."