Bernard Health Centre 43 Granville Road, Sidcup DA14 4TA

"I have been a patient here for a number of years the service has rapidly declined. On two occasions I have needed an appointment and was told the wait is over three weeks! Separately I have called before 11am on a Saturday, I got an answerphone message stating they are closed despite the same answerphone message stating they are open to 12. Overall, very difficult to access their sevices."

"I don't often go to doctor but when needed I found it hard to Evan see a doctor. Thay tell me to ring at 8 in the morning to see the duty doctor that's if there is any spaces left . What happened to everyday doctors , why can you not just walk in and get to a doctor when it's very important. But no you have ring in the morning and that's it and if all spaces have goneits the same next day it's not right and not fair especially people with mental health reasons and need to be seen . I also rang one morning I sat and waited for 40min with some voice recorder saying you are 2nd in line , 40 min plus I was still waiting not good enough?"

"I have been at this doctors all my life and I have never been satisfied with the duty of care I have received but today made me very angry with the staff in reception. I called today regarding my tablets that had been taken off my repeat prescription and I explained they have been taken off for no reason. I also explained about how I only have enough for 1 more day and I need these tablets and she told me to go through patient access. I then explained to her further that I don’t have this set up and she told me I have to call at 8am tomorrow but I told her I’m unable to as I start work at 8am so I can’t. She furthermore told me there was nothing she could do for me. I am now completely stuck as I don’t have any of my tablets that I have to take daily. Overall, the reception staff aren’t the best. They say about they don’t tolerate abuse when they are talking rudely to you and not wanting to help you. I have to give a positive to one lady who is very kind and will try her best to always do what she can for you and is very polite."

"A nightmare of a practice. Start calling before 8am for an appointment, and by 8:30am the phone is finally answered and all appointments have gone. In one 35 minute period, I called 120 times. The GPs and Nurses are lovely and try their best under the circumstances, but the Reception staff are atrocious. Nine times out of ten, they're smoking outside. It puts me off booking an appointment."

"I received a threatening e mail from you about abusive behaviour addressed to me.why when I have had no contact with your surgery. I visited the surgery for an explanation. I asked the receptionist why I had received the message and she said it was generic although it clearly was addressed to me.Your receptionist was extremely rude saying that I was being aggressive now. I wasn't I just required an explanation. Seems to me that every time u question anything to do with your conduct you say that people are being rude.Asking for an explanation is not being rude it is my right.Your receptionist is always curt and I think the lady in question is half your problem and why you receive such bad reviews.May I suggest you monitor your receptionist s and if they need people training then they get it as everyone cannot be wrong.i read your reviews and most complain about your staffs attitude."