Nork Clinic 63 Nork Way, Banstead SM7 1HL

"I am incredibly grateful for the help, support and care I have received pre and post op from the doctors and support staff at the practice but especially from the nurses who have been just brilliant I have been a patient here for over 20 years and have always received help and advice when I needed it - thank you"

"I don't understand why this clinic has such low ratings. I saw a doctor this evening, the receptionist was lovely and polite, the doctor said 'it's lovely to meet you' initally and continued to help me with kindness and patience. She helped me understand the reason for being there and she then wished me better. Her tone of voice and attitude was continuously caring. The whole experience was straight forward as and as I suffer with anxiety, I always struggle seeing a doctor with fear I'm wasting peoples time. I left feeling taken cared of. Thank you to the staff this evening and I hope the others feel confident if they need to visit this clinic."

"Do not understand negative reviews, surely if patient so unhappy with service from Nork Clinic why don’t they change GP surgery? I find the service I receive exceptional, staff very helpful and go out of their way to help. I have never had a problem with the appointment system to date. I understand the new web site is not favoured by all but we have to move with the times as this is almost nationwide now and changes are implemented by NHS and local care trust."

"Worst GP experience we ever had. I've hardly ever been able to book a GP appointment. The admin team are the health decision makers and no condition seems serious enough to matter enough for a same day GP appointment. Their non urgent appointments are from 3weeks of your request date. We were returned to them by A&E and 111 on several occasions. Reported them to the Health Care Quality Commission to no avail. After 2 years of not being able to access GP services, family and I moved to another local GP surgery and we now have same-day access to healthcare practitioners. Non urgent appointments from 1week of request Each surgery gets paid for every patient on their list and I recommend moving GP surgeries if my story sounds familiar. Your health and wellbeing matters."

"Updated review Feb 2020 Phone system nows seems better and holds more people; still, you had better call as close to 8.30 as possible. Recently good doctors although usual NHS re strictions, couldn't get surgery on painful umbelical hernia in NHS.. Not this surgeries fault. ........... Not sure where the fault lies (phone system?) but after attempting to call in from phone opening time of 8:30 almost constantly till 8:39 where I get put on hold for nearly 10 minutes to be told they have no more spaces today... A real shame as when you manage to get an appointment the doctors are usually good and staff competent if not that friendly (but considering they are dealing with the public I can't blame them!) I'm just wondering exactly what do you have to do to get put through the phone system? A sacrifice to the phone system gods perhaps? Needs an upgrade to hold more callers in the queue. Had I been 80 years old and very sick I'd have been extremely angry. Luckily I'm just disappointed and in discomfort.."