Vale Drive Medical Practice Vale Drive, Barnet EN5 2ED

"If it possible to avoid this surgery please do. They rude ,unhelpful . Always mistake with prescriptions. If I called for my kids and it’s only time I did the answer would be you should call us earlier, as I could know that my child get infection at school… I moved my whole family elsewhere. Mean and unqualified receptionist as for doctors I don’t know , never sow them"

"What a complete joke ! My elderly mum calls as she cannot walk and asks to see a doctor and was told it’s not an emergency and will book her in in 3 weeks . The receptionist was so rude to my mum THEN threatened to take her off their books ! You should be ashamed of yourself . Clearly you lack empathy and are in the wrong job . It should be YOU who get sacked ."

"I went to the practice looking for help and advice. The receptionist was not helpful and not even pretending to be one. She cuts me off at every opportunity, will not let me finish what I want to ask, and kept saying 'I don't know, call the number and shrugged her shoulders'. Then started to wave the piece of paper at me when I tried to ask more questions. I can read. I have made all attempts to make the calls and googled online to see if I can do online booking (same number on the paper given to me) before I decided to walk in for help. We've been told abuse, aggression towards their staff will not be tolerated. But it is ok for their staff to be aggressive towards me? I'd give 0 star if I could. Avoid this practice."

"Ive not thankfully needed to visit the doctors very often and when I did recently I was shocked to learn I’d been removed from their register of patients (because I hadn’t been in while) I had to go in to reregister or do it online and it was to take up to 2 weeks then I’m allowed book and appointment. So basically if your generally a well person who doesn’t need the doctors very often this isn’t the place for you. I’m basically being penalised for being well. I was never given notification about being removed it’s really disappointing when I do need an appointment I’m now left with out."

"Inefficient lazy and incompetent I went in this morning to hand in a urine sample and 3 ladies at the reception didn't the procedures to accept a sample. No one seems to know what they are doing and not willing to help either. I had a work call to take and one of the ladies said I have to wait till the other lady returns, after explaining the situation she decided to go and get her after 10 minutes of waiting. The whole process of taking in a urine sample took more than 40 minutes. I would ask the practice manager to invest in your staff, training them in customer care or hire experienced staff who know their job well. I would look at other surgeries before joining this one. very poor standards."