Parishes Bridge Practice Madeira Road, West Byfleet KT14 6DH

"I only ever read negative reviews and my experience is the exact opposite. The staff on reception always do their best with the limited appointments they have available. It stands to reason that not everyone can have an appointment when you know the length of the appointments queue. The reception staff are ALWAYS friendly. I find in all walks of life if you are nice to people they will be nice back. The Drs and nurses always ring when they say they will. I would rather have a telephone call than go and sit in a germ ridden surgery. They have always supported me with all my queries and had prompt referrals and test when needed. I would like to thank Parishes Bridge who like the rest of the NHS are working in difficult circumstances."

"Iv been with this practice for many years and I can safely say theyve gone above and beyond for me. They have always rang me when needed. Gave appointments where necessary and needed. Have had lots going on and theyve been so supportive. Kim practice manager is so lovely. Well done guys."

"Over the last two years, this Practice has been extremely supportive of the difficult situation in which I have found myself. Caring for a dearly loved vulnerable friend (as I do) is always challenging. My brilliant GP, Dr Burden and Practice Manager, Kim, together with Nurse Fang are quick to help me, courteously and kindly, with queries, and swift appointments as appropriate! I can't ask for better attention or support. Thank you all. Keep up the good work!"

"This Practice used to be excellent and you felt as though they actually cared about your health. Now, sadly, there is a feeling of complete indifference towards patients. Following my review, I was contacted by the Practice Manager to discuss my issues. I very much appreciate the speed and manner in which they were dealt with. The response has restored my faith in this practice and the care it gives to patients. I hope this will continue for the future and have increased my star rating. Following my update, sadly, nothing changed - so I have. I am now happily registered with a new and caring practice. I feel sad that after 46 years with Parishes Bridge, it is a mere shadow of the excellent practice it once was. They have succeeded in destroying their own reputation. Something as simple as a repeat prescription request should be simple and seamless but with this practice it requires multiple phone calls just to establish if the prescription has been done, correct the omissions and navigate messages saying your request has been rejected when, in fact, it is with the pharmacy. Too stressful and time-consuming. The medical staff are fantastic but the practice procedures need a review. I am not alone in migrating but I don't think they care."

"Recently I moved to this area, finding a good GP isn’t always easy but I’m so glad I chose this GP. I have had a few over the phone appointments which have been easy and quick to provide the right treatment. However, I recently had a small procedure done here. Sister Fang and Nurse Kim were so welcoming, caring and knowledgeable. They took the time to understand my situation before the procedure and were so supportive throughout. I even left the surgery with a smile on my face! They are both a credit to the practice and deserve so much recognition. Thank you both so much!"