Healthshare Clinic West London (The Riverside Clinic) Great West Road, Brentford TW8 9DR

"Wow What a 5 Star service and Super Professional. As a busy Chiropractic clinic in West Ealing a client came to visit Northfields Chiropractic at 4pm in severe pain . It was agreed an MRI Scan would be appropriate on this occasion. We called Chris at 5pm hoping to get an urgent MRI scan within 24hrs. Our client arrived at their clinic at 7.30pm same day and had the scan by 8pm!! Just a few hours from their visit to us. The MRI report was on our desk at 0800 next day!!! Excellent turnaround time and would highly recommend team at Riverside West London to other clinics . Many Thanks"

"Avoid!!!. The place looks good, feels professional, and you feel safe and in good hands. However don't be fooled! Everything was fine until after the procedure. Terrible aftercare... I was rushed out of the clinic after the procedure rather than observed and soon as i was discharged within 5mins ended up unconscious and rushed straight into Middlesex hospital. Wish i had read other reviews before the procedure as a massive RED FLAG.... "The nurse literally dragged me from the bed and rushed me out, when I wasn’t even awake from the sedation. At a normal hospital they will give you food and drink after endoscopy but this place they give you nothing. Don’t be fooled by the new facade, this place is not hospitable and the health staff are not professional." From MJ"

"So, the clinic itself is nice, everyone was helpful and kind and I have no issues with the building etc itself. It started becoming disappointing when I had to wait almost 2 hours for my appointment. This was partly because I was early, though they did say to arrive early, and secondly because they were running an hour or so behind. Having fasted for my procedure made this frustrating however these things happen and isn't the reason for my low rating. The reason for the low rating was because I was told that a) I'd receive a numbing spray, b) I'd have a sedative and c) if I raised my hand during my procedure they would stop it, sadly though, it seemed as though none of this happened. Sadly I received no numbing spray for my procedure, and as I know having a gastroscopy was something I would find particularly uncomfortable (and did so, despite being a 3-5 minute procedure) was really disappointed with. I had also chosen to have the sedation, however (though I'm no doctor and want to believe they'd chosen the correct amount) I felt none of the effects or relief from this. I'm assuming because they hadn't administered enough that this is why, however this paired with no numbing spray made the procedure really uncomfortable for me. I was informed prior to the procedure that I may only feel the sedation fully after the procedure but should have some relief during. Again I'm no expert but I could walk and talk perfectly fine immediately after the procedure and felt as though I'd had 0 sedation at all. For this reason I raised my hand during the procedure however they did not stop the procedure and continued simply saying we're almost done. Whilst I understand that may be the case you should respect your patients wishes should you give them the option to stop the procedure in the first place, moreover this is very invasive procedure and you should be able to trust the dr's and nurses as such. I'm an NHS patient and unerstand this is usually a private clinic, however I'd hope that it wasn't for this reason I received poor treatment. I also understand that my leaving this review won't award me any compensation as such, I just hope they perhaps take on some feedback for future patients who may indeed be paying."

"My GP sent me here for diagnostics, but this private hospital does not have the patients medical history other than a simple referral from GP. I had abdominal ultrasound here, which took only 5 minutes most, I’m surprised they could see everything. I then had an endoscopy here, I waited almost two hours with a cannula in my arm for the endoscopy. By the end my blood pressure was almost 190 and they still proceeded with the sedation. After the endoscopy there was no report, no imaging and also the doctor didn’t do a biopsy. The nurse literally dragged me from the bed and rushed me out, when I wasn’t even awake from the sedation. At a normal hospital they will give you food and drink after endoscopy but this place they give you nothing. Don’t be fooled by the new facade, this place is not hospitable and the health staff are not professional."

"The Riverside clinic is amazing! The place is so comfortable to be in and does not feel like a hospital at all. The staffs are very patient and professional. The experience of having an MRI there is so great and I almost fell asleep halfway through the scan."