Teddington Memorial Hospital 11 Hampton Road, Teddington TW11 0JL

"Awful patient support. I was not expecting such a service from the people who gave a Hippocratic oath. We came for the other hospital for the dressing after the surgery as we were explained that this hospital can accommodate us for 8am till 8 pm. Once we were (about 5pm) the the reception told that she did not sure if the dressing still available but she foun us in the system. There was no busy at all, only a few people wew waiting to be called by doctors and we would be nedded just 3 minutes of ther attention to stop the blod, remove the old dressing and make a new one. We brought all requited items for dressing with us. We have been called by the nurses but apparently Dr.Ross came and said that they are not going to do the dressing by the policy (which nobody mentioned before, however we were there a few times). The dressing service finished at 4pm. The Dr.Ross was quite rude and did not want to listen at all, just closed the doore on front of the customer after surgery. Is this real service from the doctors? Are they still remember purposes of their job or the only thing they are interested is how to organise a next strike? Once we left we received the call from the rude receptionist how did not introduced herself. She told again about policy and said that we have to go to the West Meddlesex hospital and hanged up with no chance us to talk. We came back to ask the name of that "lovely " receptionist but the told that they are not allowed to provide us any names of the staff, even for the complaints. Complete unprofessional staff. We will find way to do more formal complaint to the highest institution."

"Very disappointing.. went in with my son to be told straight away that they were at full capacity and would speak to someone for advice.. Waiting room was empty but it was 15 min to close. Saw a nurse, she said very high temperature, heart rate and very inflamed throat so sent me to A&E even tough we were already there and clearly he needed antibiotics as she said as soon as possible. Feel we’ve been denied treatment because it was close to their closing times and were now waiting for 3 hours at A&E delaying my child’s treatment. Not great"

"Sadly, I have to mirror the comments that say “if you are white, you will be seen first”. My mother who had an open fracture wound with visible blood loss was left waiting over an hour (we had been sent by 111), but people who had casually walked in giggling over a sprained wrist were seen first plus many more. There should be an investigation done as to why non whites are seen last as it is so evident here."

"The one star is only because the doctor we saw was very friendly and nice and great with our 3 year old daughter. The reception staff however were all extremely rude an unpleasant. Given than I was bringing my child in and was already obviously worried about her, the receptionist was instantly judgemental as I’m a young mum and was really unnecessarily nasty to me. She made me cry and then gaslit me about being upset. If I was dying and my only choice was to go here I’d genuinely rather die."

"Waited with my 1.5yr old, we only had to wait an hour which is incredible vs A&E. Doctor was absolutely lovely and thorough. Made sure the prescription was in stock at the pharmacy whilst I was in the room which was so kind!"