Tolworth Hospital Red Lion Road, Tolworth, Surbiton KT6 7QU

"Good support staff most of the time. Sometimes ignorant, but usually good talks held to help patients & staff maintain good relations."

"Okay well there were some staff who were cool but I think they favourited me because I am quite interesting. But interesting as the ward I'm talking of got shut down. I remember the ward being like a super dodgy hostel, but obviously with the secure feature added. It was oddly mixed gender which became problematic in certain ways. The bedrooms looked like they had been built decades ago but patched up repeatedly like putting sticking plasters on a gaping ulcer. Maybe the ward was kind of like an ulcer. I mean the staff that liked me prevented psychological torture from lengthening the stay. But I found it really odd that they sometimes followed legislation but then often kind of ... forgot. ("Forgot"). Its a complex situation with funding but not being able to afford milk for several days when the supplies ran out, and nurses having to buy milk themselves for the patients, odd funding allocation. I think the psychiatrists had a lot of compassion fatigue, or maybe they just weren't suited to the job. Or maybe there are other reasons. But it was odd that it was a type of secure treatment ward but there wasn't treatment except meds. Taking your own books in is great, but eventually you don't ever want to see a book again. And the TV remote seemed to either not exist in spacetime, or someone had consumed the batteries. It was.......an interesting but often problematic place."

"Acacia unit has really helped me with my diagnosis and treatment throughout the years."

"Thee work agent the patient. they are used by the Kingston Council to bye time till your child grow to an susidal adult or end up in presion this is the mental health management in the Royal Borough of Kingston and tolworth hospital. No plans. They send you to charities that they don't even pichup the phone."

"My ex-husband was admitted for the second time to this inadequate facility for treatment of some mental health issues. Lilacs ward failed in their duty of care and did not safeguard him.He was badly injured when he smashed a window while he was left in his room unsupervised and unsedated. I took photographs of his injuries. The hospital failed to administer his medication for pancreatic cancer because a doctor needed to sign it off. These meds were in blister packs with his name on them. The hospital has no facility for disabled people. It may not be a medical facility but it has not made any provision for disabled patients let alone one with medical problems as well. It doesn't even have a raise up bed or have a working wheelchair; the flat tyre remained flat since his first admission. I took his personal wheelchair to the hospital. After his admission to Lilac's, my ex-husband complained about a particular nurse's lack professionalism and care. This nurse was assigned to him on the night of his second readmission and failed to ensure he was safe on his shift! That nurse is going to have a lot to answer for. He fails to understand my ex-husband was exercising his right to complain. No Psychiatrist has called the family to get any background information on what led to my ex's meltdown prior to admission. I have no idea what the psychiatrist's point of reference would be.!?!? God help you if you are disabled and have complex needs as well as mental health problems."