Premia Solutions Corunna Road, Budbrooke Industrial Estate, Warwick CV34 5HQ

"Wouldn’t bother getting GAP insurance - another money making scheme sold by car salespeople. I was involved in an accident that wasn’t my fault, had to wait a week (following trying to find the time to upload all the documents needed after the accident) for my claim to be assessed - just to be told that there wasn’t a ‘gap’ to cover even though my early settlement figure for my finance was nearly £2000 more than what my motor insurance paid out, and the GAP insurance was sold to me that they would cover up to my early settlement figure no matter what. I’m sure they have their reasonings (or found a loophole so they don’t have to pay out) but I definitely feel misled and mis-sold. 2 stars because the customer service is good (minus one woman I spoke to who wouldn’t let me get a word in) and they are quite active with updates/ getting back to your enquiries. They also did refund me for my policies but I’m still £1000 out of pocket for an accident that wasn’t my fault."

"SCAM!!! You might as well throw your money in the bin! they wasted 3 months of my time promising to repair minor damage in the car to come back and tell me they would not cover it! i have cancelled both my policies with them! save your money and use another company!"

"Would give them 0 stars. Absolute rubbish company, Berry BMW offer this company for there policies. Avoid, bought a brand new BMW which was stolen, GAP (premia solutions) told me because my insurance offered me a like for like replacement the GAP claim is void, I told premia solutions it can take up to 6 months for them to source a car from the UK with the same specification and wanted to take the market value offered by my insurance, which was £1000 less than what I had paid for the car. Premia solutions still refused and now I am out of pocket by £1000. Customer service has been rubbish can never get in contact with a Supervisor. Cancelled all my cover I had with them yet I am still waiting for my GAP to be cancelled and is waiting a Manager to approve, but there is no Manager that I can talk too. Does not make sense. Most rubbish company I have dealt with. Have advised BMW to fix up companies they work with. Insult to injury, they charged me cancellation fee for each of my covers and are waiting approval of good faith for my GAP fee to be waivered, which is the main reason I am cancelling all my policies. Berry BMW kept telling me premia should offer me a courtesy car, even that wasn't offered to me because of technicalities and my car was less than 6 months old, utter rubbish."

"Avoid this company if a dealer tries to sell you their protection protection DO NOT BUY. Declined my recent claim for scruffed alloy wheels, said the damage is not recent. And if I was to make a new claim I would have to get the wheels to new quality standards myself and then re-claim what a joke that’s £350 down the toilet. Don’t make the same mistake I did this company will do anything to get out of covering you."

"I'm aware there are some negative reviews for Premia but personally my experience with them has been quite positive. I purchased tyre and alloy cover around 18 months ago and recently had to make my first claim, the process wasn't always straightforward as others have mentioned but luckily I dealt with some very helpful people who managed to get things sorted for me, overall I can't really complain!"