Tradex Motor Trade Insurance Co West Yorkshire

"I am not one to leave anyone negative feedback, but if you're wanting Motor Trade cover absolutely avoid this company. Their New Business Department are the only people in the company that you're able to get in touch with so they can take your money. Anything after that, just goes downhill. So here's some of my experiences with this company since joining them in June 2022: 1. Impossible to make amendments to your policy as you can't get hold of anyone (basic thing like changing address) 2. Limited stock allowed on MID (I have 5 cars I'm allowed to put on when initially taking out the policy) but I was told by somebody called Luke, that later on down the line they would up this no problem (load of fibs). 3. Anytime you use their online MID portal, quiet often 'a problem persists, somebody will look within 24 hours and come back to you' and I swear, they never come back to you. 4. Got through to someone FINALLY on Friday at 4.49pm to make changes and conveniently at 5.01pm the call failed? I went to call back and guess what? THEIR OFFICES WERE NOW CLOSED! They haven't called back since. 5. Completely unprofessional and incompetent 6. They are more expensive than most insurers, and usually my logic is, pay peanuts and you get monkeys. So I tend to always pay that bit more to avoid these things. But guess what, seems I got monkeys. Tradex, I am very sad to leave such a review and will give you a chance to put this right and I will be happy to remove this as I don't look to try and damage reputations but what I have experienced is not acceptable. Kind Regards, Omar Khan."

"Would be great if someone answered the phone to renew my taxi insurance"

"Disappointed that I’ve only been contacted once in almost 3 months. My accident was at the end of October 2022. The only time to make contact was to give a really low estimate for a non-fault claim, which would have left me £3000 down and unable to continue to work. I am a taxi driver and getting back every penny I am owed as a non fault claim is essential. After explaining this I was told that I would hear back soon, but after almost 2 months I’ve heard nothing."

"Insurance renewal was very straightforward. I called in the morning and a young lady carefully assisted me through the renewal without a hitch. It was a very pleasant experience dealing via the phone."

"Had a tricky claim to resolve with I thought it would drag on for months and months. I managed to gain direct contact with Lisa Tuppen in the claims dept who I couldn’t fault. The help and support she provided from start to end was second to none, she even managed to resolve our claim on the best possible outcome... and quickly!!!"