2ndhnd.com Fen Lane, Upminster RM14 3RD

"I really wish I had read the reviews on here before placing my order. I placed a chair order 5 weeks ago and have heard nothing since, despite multiple emails from me just asking for an update. I totally understand if it's a supply issue but I would appreciate just an update or sign of life. Interestingly it seems it's mostly the new (last 2 months) reviews that have this problem, so I wonder if something changed. Regardless, it's very frustrating to have been charged over a month ago but have no updates on the chair. I would like to cancel the order but am unable to get in touch to do so."

"Still waiting for a chair to be delivered. It's understandable that things can go wrong, but not replying to emails when asking for an update is unacceptable and quite concerning. I have also made numerous attempts to call, but the number rings out each time. Having spoken with my credit card company, I will be claiming my money back after the stipulated time. I would rather my chair turn up than go through this additional hassle."

"Where to start with this experience. After placing my order I was advised that it would take 5 - 10 working days for refurbishment to be complete and then 24/48 hours for delivery. After 10 working days had past, I reached out again to follow an update and was advised my chair was in quality control (27/09/2022) awaiting dispatch however due to delays with their box supplier they would be unable to dispatch for another week. At this point, customer service responses had been quick with responses given in 15 minutes & 2 hours. Although in response to me being disappointed with this, I was advised that they were in Scotland and I was in London?? Which makes absolutely no sense because if the item hasn't been dispatched - what does it matter where the location of delivery is? This would now place me at 15 working days between my order being placed and my order being dispatched. Unfortunately I had planned a holiday that week (not expecting there to be such a big delay) and asked if they could postpone delivery a further week - which they did. Following this I notified them on the following Sunday (09/10/2022) that I was back as my residence and ready to receive the item. This is when responses started to disappear. After another chaser email I got a response 3 days (12/10/2022) later to say that my chair now no longer passed quality check (3 weeks after telling me it was in quality check with their team) and that they need to refurbish it again but due to more supplier delays with the leather material I was given no timeframe for this. I requested my order be cancelled and I be refunded in full however (at this point not to my surprise) I am unable to receive any further responses. I requested this on 12/10/2022 and can not get a response via email after chasing multiple times and cannot get through on their phone lines. Supplier issues are unfortunate but fully understandable, if I had been able to cancel my order and receive a full refund I would not have an issue but the absolute failure to communicate with a customer they have taken £400 from is completely unacceptable hence this terrible review. I urge you not to use this service and I have ordered the same chair from another refurbishment website who did an outstanding job and delivered in 3 days."

"After owning a chair from them for over a year my experience hasn't been amazing, when first recieving the chair the wheels provided were stuck solid, so I got them replaced, a part of the chairs plastic that connects the fabric to it was broken off and a part of it needed to be stitched back together. Both of these issues I fixed myself with superglue and fabric stitching. The chair over the first year has been ok for the first year.but over time the gas cylinders had warn out very quick. I recently contacted customer support to see what they could do, I didn't expect them to send me over anything for free as it hasd just passed the warranty, but after waiting for 3 days for a response was "Hi Luke, This is not a part we supply sorry." Pretty poor experience compared to most companies I've delt with."

"SUPER SATISFIED!! Bought myself a Steelcase Gesture from them and I love it! Arrived basically new. No marks, dirt or anything like that. I've been looking for a Gesture for a few weeks, but no site matched the price these guys had. Shipped my order the next day of purchase and the overall shipping was also super fast. Oh, and I live in Norway! Overall Experience: 10 / 10 Will recommend to friends and family."