Kutchenhaus West Byfleet 41B Station Approach, West Byfleet KT14 6NE

"I have been so impressed with Kutchenhaus West Byfleet operated by the father and son team, Marc and Tony. From the first meeting at their stunning showroom to the final handover of my awesome custom designed kitchen, I cannot commend them enough on their incredible attention to detail, going above and beyond to ensure that I was happy especially when I was quite indecisive initially about the design/finishes I wanted. Their years of experience and practical suggestions really assisted me in helping me decide on the design and am incredibly happy with the final result."

"Blown away by the service received from Kutchenhaus West Byfleet. The showroom is impeccable and the customer service phenomenal. Tony and Marc make you feel exceptionally welcome and truly go above and beyond not only for their clients but for people that are just browsing as well. They engaging and truly help you to creatively bring your dream kitchen to life. Their honesty is refreshing in what is possible and realistic Vs what isn’t. Certainly one of the best retail experiences I have had in a very long time."

"I strongly recommend avoiding West Byfleet Kutchenhaus . We started the kitchen design process back in July 2022, working with Tony. By August 2022, the order, including appliances and fitting, was finalised, and on 5 August, we received the final plans to share with our builder. As building work was delayed, we had to delay the kitchen delivery. That was communicated in a timely manner to Franchise, and agreed to move the kitchen delivery to 29 November. Tony should have checked the measurement before kitchen delivery after the internal walls had been built. The electrician working in the house had spotted discrepancies with the provided “Final” plans and the measurements. Two weeks before kitchen delivery, Tony got time to visit us and stated that, apparently, there were other plans confirmed by Germany (that no one ever sent us), and we suppose to build internal walls following these plans. However, Tony NEVER sent us the "other" plan that Germany confirmed to be the final kitchen plans. We never received from the Kutchenhaus West Byfleet franchise or Germany other plans. As things went wrong, Tony said everything must be stopped and wait until Germany approval. After multiple pushes, we got promised that the kitchen would be delivered on 19 December. On 12 December, the company asked to provide the outstanding payment for the kitchen as per the agreement. The kitchen was partially delivered on the afternoon of 21 December 2022. Upon kitchen delivery from Germany, the fridge was not delivered, the freezer was faulty, the set of oven and combi oven were of different unmatching colours. The designed breakfast bar was not a breakfast bar but two separate cabinets. The door to the pantry was missing. The company slowly was fixing these issues with our multiple pushes and phone calls (although Tony gets stressed if he gets two messages on the same day from us and would comment that he has other priorities and cannot accept that people are calling him constantly all day). We had no fridge or freezer for Christmas. Furthermore, as of today, 8 February 2023, we are still waiting for the pantry door from Germany, the faulty freezer has not been picked up from the house, and the breakfast bar, although it was redone, has many limitations as to its use due to the design and looks nothing as it is supposed to look. The oven and combi oven are still of different colours, and the company suggested sending to replace handle in one of the ovens to make it match. Communications with the company are very slow or without an outcome for a few weeks. I am not sure if other franchise is better organised, but West Byfleet branch is no good at all."

"Our experience with Tony at Kutchenhaus West Byfleet branch was extremely positive from start to finish. From the very beginning, nothing was too much of a problem, and he was very patient dedicating a lot of time to ensure we got our dream kitchen. He provided the attention to detail and offered solutions that other kitchen companies couldn't. The product and quality of the kitchen really is first class and combined with the customer service that he continues to offer we really are delighted with the outcome. Without question we would recommend Kutchenhaus West Byfleet to anyone considering a new kitchen, in fact we already have."

"Great team who doesn’t mess about or delivers a sub-par quality product and installation! Highly recommend these guys to remodel or install your dream kitchen. I’d give 10 stars if I could."