Casa Lettings 9 Queen Street, Leigh WN7 4NQ

"Avoid this letting agency at all costs. Was renting with them for nearly 2 years, every inspection I had they always commented saying what a lovely home I have made and never any complaints. When I moved out there was one door damaged which I expected them to deduct money off my deposit for, which is fine. However, they have tried telling me it is 3 doors that need completely replacing, a tiny tiny chip in the kitchen worktop means that the whole worktop needs to be replaced, we resealed the bath to avoid a leak and apparently shouldn't have done this (does the landlord want a leak in her house then?), they were complaining the bins were full even though they were emptied on the days the council came to empty them, they sent me a picture of mould which I had reported SEVERAL times which is now somehow my fault? It is also my fault that the kitchen blinds were stained even though they were like this when we moved in and when we asked the landlord to replace them she told me 'they are supposed to be that colour', they are also saying they need to replace a full electric fire as we took the one on the wall off not long after we moved in (with permission and we were never told it needed to go back up at the end of tenancy). They took over a year to put a strip down on the carpet after I sliced my foot open on the first one they had down, leaving the carpet to ruin and fray all around the edges. Not only this the staff are unbelievably rude and insufficient at their jobs. I would NEVER recommend this letting agency to anyone."

"Please avoid this estate agents! Was lovely with my partner at the beginning, the property she rented in Atherton was absolutely full of damp and they were full of excuses! This was never solved and the house was absolutely freezing and not suitable to be lived in. She ended up having to move house and on termination of the tenancy the owner of the company visited (to assess the damp) that was never resolved in 4 years and commented how clean the house was. The carpets and property were cleaned throughout, painted and left the property up to a high standard (I let out properties myself). My partner then recieved communication from Casa Lettings they were making deductions. One was for an electrician which was acceptable, others included a full house clean (which they stated were needed?????) White goods removal, that were in the property when she moved in, commenting on TV brackets that again were in the property when she moved in. They used bullying tactics to deduct as much money as possible towards work they stated needed doing yet never provided any invoices. They clearly hadn't checked the cd disc issued at the start of the tenancy and there were so many inconsistencies towards the end. She ended up loosing over half of her deposit due to Casa Lettings and their unneccesarry greed for money. And still no invoices. The house is not fit for purpose, an elderley man has moved in and no doubt will suffer health problems, this has been reported to the correct organisation. The owner was nowhere to be seen throughout, yet maintained a professional relationship throughout the tenancy, strange. This company didnt care about my partners situation or the emotional stress, she was put through ending her tenancy. They cared more about trying to dwindle as much money as they can out of her and yet still no invoices ever recieved. AVOID AVOID AVOID!!!!"

"They are a fantastic team and provide an excellent service"

"Helpful attentive staff got my step son Chris Hull sorted with a new flat."

"Just moved into the property, Lisa looked after me, she was very professional, efficient and very friendly to deal with, kept me updated, she had me moved in super quick with no messing about, spoke to lots of different letting agency's before I came across Lisa at casa lettings and she is by far the best around. Will definitely be using them again. She's an asset to the company. Thanks Lisa."