Sofology Orpington Sevenoaks Way, Orpington BR5 3SG

"I really don't understand the poor reviews. We came in today and we were greeted and assisted by the very knowledgeable Karim. We were in store for around an hour and he answered all of our questions as well as explaining all the various buying processes. We have come home, remeasured the lounge, logged onto mysofology and ordered the sofa he saved for us. Bish bash bosh. Thanks!!"

"I really do get the reviews now that I have experienced it first hand. Went with my mum who is recovering from surgery after two major ops. This was the first time I'd taken her out and she is sofa less so wanted a nice sofa quickly. Salesman Courtney served us. He was very inappropriate in the way he was with me in particular but mum liked the sofa so she put down a sizeable deposit. A day later mum was concerned because an item on the online receipt was not showing up. She called Courtney but he brushed off her concerns telling her not to worry. At over £3000 for the sofa, my mum had a right to worry and question. Days later with mum still not reassured I suggested we try dfs (Crittles Corner) as they had a sale and we hadn't tried there. We ended up with an amazing sofa at half the price. The sales man was also professional and knowledgeable. We were also given a receipt showing the breakdown of the items brought. We were not given this at Sofology. Straight after we went to cancel the Sofology sofa. Courtney was noticeably angry saying that he works towards targets and that us cancelling was not good news. Mum felt so uncomfortable, I was just angry and shared my concerns with the manager and another member of staff, one of who was lovely and understood my point. However, I was happy to get mum out of the store as the atmosphere was terrible. If I was not with mum they would have taken advantage of her for sure. I will not shop at this store again. ----------- 5 months have gone by and no apology from this company. Terrible!"

"I would never recommend this shop. I took delivery of my new corner sofa yesterday. The guys was attempting to put the feet on the sofa. But was not able to as there was a problem. There for I have part of the sofa with feet screwed on and broken and other without. Making it impossible to use. I telephoned the service department and was told I need to wait another month before A technician can come out. I would never ever use Sofology again. And would never recommend. Please bare in mind at a cost of over £4500.00 this is not acceptable."

"First visit to a sofology store. The customer service, attention and help given by David and his colleague Carlon was exceptional. Spent time showing me different options, the swatches and how sofas look (in store and on tablet) I nearly bought my choice sofa on the spot but thought it better to be prudent and shop around. Looks like I will be going back to make my purchase."

"This is quite likely the worst customer service I have ever experienced from any company worldwide. After ordering a recliner chair six weeks ago, the chair was out for delivery and we were called on the day a short time after placing the order in store. We were given a delivery time “we will be with you at 11am. That’s the last we heard from sofology. The delivery driver eventually answered his mobile after 35 attempts when they were 4 hours late to tell us that the chair was not actually loaded onto the van. We were told sofology would be in touch to re arrange a delivery but they didn’t. I’ve left 10 messages not for a manager to contact me and they just ignore you. The phone lines are one hours waiting minimum and then they put the phone down when you finally get through. I just want a refund but it seems I am going to have to fight until the bitter end to get it. I would honestly urge NO-ONE to ever use this shockingly bad company, it truly is professionalism and customer service at its very very worst!!!"