DFS New Malden Burlington Road, New Malden KT3 4RP
About the Business
DFS New Malden is the ultimate destination for all your furniture and home decor needs. A prominent establishment located at the Shannon Corner Retail Park, Burlington Rd, New Malden KT3 4RP, United Kingdom, DFS New Malden is a furniture store and home goods store that offers a wide range of high-quality, stylish and functional furniture pieces, home accessories and furnishings for every room in your home.
Step inside our store and you'll be greeted by a vast and impressive collection of furniture, ranging from elegant sofa sets, recliners and corner sofas to stylish dining tables, chairs and bedroom furniture. Our furniture collection consists of everything from traditional to contemporary designs, making it easy for you to find the perfect piece of furniture to match your personal style and decor preferences.
DFS New Malden is more than just a furniture store. We take pride in providing an exceptional shopping experience to our customers, starting from the moment they walk into our store. Our knowledgeable staff members are always there to assist you with any queries you may have, provide expert advice, and help you choose the best furniture pieces to suit your home and lifestyle needs.
Our furniture pieces are made using premium quality materials, ensuring durability, comfort and style that will last for years to come. We offer a variety of payment options, including finance options, to make it easier for you to fulfil your home decor dreams without worrying about budget constraints.
DFS New Malden is a point of interest for anyone looking to elevate their home's comfort and style. Whether you are looking to furnish a new home or just want to upgrade your existing furniture, DFS New Malden is the perfect store to visit. Get inspired by our furniture collection and let DFS New Malden help you create a home that truly reflects your personal style and taste. Visit us today and discover why we are one of the best furniture stores in New Malden.
Photos
Location & Phone number
Shannon Corner Retail Park, Burlington Rd, New Malden KT3 4RP, United Kingdom
Hours open
Monday:
10:00 - 20:00
Tuesday:
10:00 - 20:00
Wednesday:
10:00 - 20:00
Thursday:
10:00 - 20:00
Friday:
10:00 - 20:00
Saturday:
10:00 - 18:00
Sunday:
11:00 - 17:00
Reviews
"Terrible quality sofas. This is how it looks from day one. Store manager deemed there’s no manufacturing fault and refused to take it back. Few months later they offered to repair it. It’s funny, how at first you say it’s all ok, and then you offer to repair it. And they call it a goodwill gesture even after they dared to deliver this to their customer. You don’t expect to get this low quality sofa, when spending £2500. And also, last thing you want to have something ‘repaired’ which is clearly wrong from day one, and should have been returned straight away."
"Terrible customer service from DFS as a whole, I should have cancelled when the sales person was being pushy. 4 months later I still do not have the item, chased for a month and no response. They have taken my order off the tracker so I cannot track anymore. Contacted customer service and they cannot give timescales. They are ignoring my emails at head office. I called up customer service and they said they are checking with their distribution centre, waiting on the phone in radio silence, soon as they said “hello” they hanged up. They do not even give you the option to cancel and they are heartless as I’ve told i’m having treatment."
"Very bad experience, recently ordered two sofas and it came with default it’s looks like an old used sofa.we complained next day and emailed them but no one dealt with us in satisfactory way . Still waiting for their response. We’ve spent considerable amount and we received bad quality sofas. Strongly not recommend to everyone please don’t go and waste your money."
"Staff unhelpful, we had a budget of around £3000 to spend on a sofa set but staff wanted to help other, fairer -skinned customers. One staff member we approached gave us directions without physically moving from the spot, rather keeping his hands at his side and nodding to each of the two halves of the store. Without exaggeration, I am well versed in customer service - and none was to be found during this visit unfortunately. Sofology would be a nearby, competitively priced non-racist alternative."
"Completely dissatisfied and disappointed with both store manager, service department and customer service team. My advice is to stay away from such company due to the incompetent customer service manager and customer service manager. Purchased a £3000.00 sofa that has proven to be defective and not as displayed in the show room of quality. Sadly said, never again DFDS"
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