Furniture Stop UK Limited

"I ordered a bookcase from this online furniture retailer and it arrived quickly and in perfect condition. The assembly was easy and the bookcase looks beautiful in my home office. I will definitely be ordering from this company again."

"I give it one star because I can't put a zero on it. My partner bought me an engagement ring. She is less than 9 months old and all her color is gone. They have changed it 3 times and the same thing always happens to her. I have taken her back and they say that she does not cover anything else her guarantee (she is 2 years old), so I have put a claim form. I have a white gold engagement ring that is yellow and they have changed it 3 times... but to top it off they tell me that it could be because of the ph of my skin (gentlemen, this is not the first ring I have!!!!! !!). Terrible experience."

"Bought 6 sofas that were in stock. 3 weeks later despite contacting the company I’ve yet to receive a delivery date. Very poor as we were trying this company out for our furnished Leeds property portfolio. I’ll hope to update this post when they confirm a delivery. Update. All the sofas were delivered eventually but all badly damaged. All were described as “made of high quality leather”. They are made of cheap plastic coated fabric. After countless emails trying to have this resolved I’ve got nowhere except Grace in customer service insinuating that we were stupid to believe they were real leather as described. Misrepresentation at its worst and no resolution for the damage on each sofa. No offer to take back under their 30 day returns policy that clearly doesn’t exist. Just AVOID this company at all cost!"

"Ordered sofa. They Took the money. Then Emailed immediately saying out of stock and need to wait 3-5 days for a refund. So if you want to Loan them your money for a few days and get nothing in return this is the place to do it. Now we can’t order another sofa until this money is returned. Total waste of time. Do not recommend.."

"I bought a chesterfield double bed £500, it arrived on time, and well covered with bubble wrap/packaging. I had a quick check and it looked fine. I left it in packaging as was renovating flat, then was on holiday. I then set the bed up but found the main piece of wood in the footbed was split so unable to attach main bracket for it. Making bed completely useless. I contacted furniture stop who said they would look into it, lots of back and forth eg they are waiting for manufacturers was talking to GRACE.. Now saying they won’t replace part, or give refund or swap bed for one that is not damaged as I’ve had it more then 14 days. Completely refused to help so I’m now stuck with a £500 bed that is not usable/fit for purpose. No response from them now so all I can do is report the business as it is performing illegal activities, trading standards, citizens advice and hope they actually get dealt with appropriately as they are not following the law and ally of customers are now being cheated. Never Use them."