The RAC Brockhurst Crescent, Walsall WS5 4AW

"Make what you will of the following sequence of events: 17/12 initial breakdown, RAC contractor attended, said the car needed to go to a garage. I am 220 miles away from home. 18/12 car collected by contractor. Job marked as complete and delivered to my garage. 19/12 car and key missing. Garage have not received it. On ringing the RAC, they have no idea where my car is and cannot get hold of the contractor who took it. 20/12 RAC finally find my car dumped at a services approx 150 miles from home with the key inside a shop in the services. Report it won't be collected until 28/12. I have organised my own recovery at a cost of £300. RAC call handler completely unapologetic and has no idea if I'll be reimbursed. Absolutely speechless."

"If I could give 0 stars I would! I have never know a worse service in all my life, leaving my car in the middle of nowhere for 30 hours and counting so far with no updates and no care in the world. I have spent 5 hours of my afternoon on hold only for the customer service agent to hang up on me on purpose. The RAC happily left me for 11 hours yesterday evening in the freezing cold in an unlocked car before even attempting to help, at 12:40am I was finally picked up by a taxi that I had to fight for with my car still now left on the side of a road with no ETA in sight. You should be ashamed as a business. For anyone thinking of going with RAC please think again. I have now heard from others that Green Flag are the cheaper and more customer centric option."

"Have had key cover for years, never had to use it. Until now. Car is at my workplace. Call handler Took details the told me I had to supply my v5c document and insurance, fair enough. I can get the insurance documents but the v5c is at home. I'm them supposed to email these over and someone will come out and sort my key in 24 hours!! How am I supposed to get home and get the v5c. Then wait 24 hours for RAC to pull their finger out. After leaving me for 9 hours in broken down car in Edinburgh last year, I was not going to renew my cover, but I gave them the benefit of the doubt, due to pandemic issues. By Making getting a replacement key awkward and unhelpful, has tipped me over the edge now. After coming off the phone to RAC, I called honda and they are replacing the key at a cost of £325. Honda sent out their mechanic to do it, he was here in 45 minutes and sorted me a new key. , Money wasted on RAC."

"Recently took out breakdown cover with RAC, broke down this morning called to be advised because I was a 5 minute drive from home 20 minute walk I wasn’t covered without taking out the at home breakdown. I wasn’t happy as I wasn’t at home and stuck on a busy junction with my 2 year old in the car but agreed to upgrade my cover. Call was booked and passed me though to customer services that advised I would have to pay a £40 admin charge to upgrade! I can get the car recovered for this and asked that the call out be cancelled. 2 hours later I receive a call saying the engineer was 20 mins away again advised them I did need them as the AA had been recovered the vehicle and mechanic had started repairs. JUST GO WITH AA GUYS! I have already cancelled my DD and taken cover out with AA. Never ever again will I take out RAC cover."

"Truly horrific service up until the recovery driver arrived. Broke down at 5:45pm and was sent half hourly updates telling me I'd need to wait for another 30 minutes. These updates stopped at 10pm, at 11:30 pm I called to be told I would be waiting until 2am and did I want to cancel recovery. Obviously I didn't. When the driver arrived at 1am he advised he that he was on the way to me a couple of hours ago but was told the job had been cancelled and was diverted elsewhere. Mobile mech was amazing and had me towed to my garage. If I could separate the mechanic from the service I would give them five stars for roadside help and zero stars for service. I will be cancelling my cover."