Oak Furnitureland Blackpole Road, Worcester WR3 8PQ

"The worst customer service experience I have ever had. Ordered a sofa back in July 22 with a delivery date some time in September 22. A week before delivery I had a text to say the delivery had been cancelled and that I needed to reschedule, so I did, for the earliest time available, which was November. November came and a week before delivery the same text message came through to say the delivery had again been cancelled. So I rescheduled delivery for December (4 days before christmas) and the sofa turned up, but the left module was a completely different colour to the rest of the sofa. After a lengthy chat on the phone they agreed to come and swap the incorrect module for the correct one. The date was agreed and I have booked the day off work, and today the van turns up at my house... without my package. You genuinely couldn't make up a worse comedy of errors. Now I have been told that the earliest they can deliver the correct module is 14th February, almost 8 months after I placed the order. They are totally incapable of fulfilling orders and I am considering cancelling altogether and getting my money back ."

"Not usually a fan of Oak Furniture land as in the past the sales colleagues have badgered me and followed me around the store. This time was better and after initial engagement I was left to browse. All that said there are some nice products on offer."

"My wife and my self we had to go there to find out missing leg for our settees because we found out it was missing. We spoke to a very friendly man which gave us a phone number for there company so fit . BUT we found out it was fitted when made because the metal nut was not fitted in hole so the leg could not be put on when made ,we found out when turning over to fit a new spring to the base SO if you buy new check it before have fitted in your room . Next time we will check it."

"The worst customer experience I've ever had. Bought a computer desk November 2020 and took delivery of it in May 2021. All was fine. May 2022 the desk has developed a huge split straight down the middle of it which has caused a ridge and is very sharp. Tried ringing multiple times and have spent hours on hold over the past couple of weeks. Eventually got through to someone who said that as my 12months warranty expired three days ago there is nothing they would do. I informed her that I'd been trying for weeks to get through but nobody ever picks up! Now I'm left with a desk which is fairly useless and the split is only going to get bigger."

"Very pleased with the customer care in the Worcester store. The assistant was helpful without being pushy and he stood back to let us discuss and decide which suite we wanted. The delivery time is a little long at 3 months but to get the sofa and chair we wanted, we were willing to wait. We took advantage of the discounts over the bank holiday and were given 2 furniture care packs when we opted for the 5 year protection cover. Very reasonable at £95. So overall very happy so far although cannot comment on delivery yet!"