Countess of Chester Hospital Accident and Emergency Department Liverpool Road, Chester CH2 1UL

"Went to A&E yesterday and it was incredibly busy but we had no choice but to stay. They were all amazing. Professional, extremely skilled, caring and the communication was excellent despite how stressed and pressures did they must have been. And we had a lovely little group in the waiting room! Thanks NHS and staff. xxxx"

"So it's hour 6 sitting in A and E with my 69 year old mother whos had a fall. No idea when we ll be seen by a doctor. All the lights have just gone out but no one will be sleeping as we have the loudest snorer on earth next to us. The 6 hour ambulance wait was terrible too. Have to say the nurses and paramedics were amazing tho. I.feel.sorry for them"

"My daughter had excellent maternity care during her pregnancy when she had to visit the day unit several times with reduced movements and the 2 midwife’s who supported her when she was in labor and gave birth where absolutely outstanding. The 3 stars are for them and would of been 5 however some of the staff on Cestrian Ward when she had to stay in with her son were horrible. They are obviously in the wrong job and showed no compassion at all. Very disappointed and just hope none of their daughters are ever on a maternity ward and are treated like mine was."

"Had to go to a&e with a broken wrist, staff were all very sympathetic and friendly with despite being rushed off their feet treated you like they had all the time in the world for you, All follow up appointments were all the same and dealt with really quickly and what seemed like no wait, a lot of people were moaning unnecessarily as they could see how busy it was and it seems like they thought they should be in and out in about half an hour! Ridiculous! I would always beach happier to be at the back of a queue in a hospital than the front!!! Thank you to all the nurses, radiographers, doctors and physiotherapists, they are all amazing and under appreciated ❤️"

"I phoned up an ambulance in regards of sudden chest pain and severe shortness of breath. Sudden dizziness and palpitations. They said it wasn’t going to be available in the next 4hours. I asked my neighbour to take me to A&E. once arrived we were waiting for 4 hours to be seen to get my bloods taken, ECG etc. afterwards, we were asked to wait in the Ambulatory Majors waiting room. Whilst waiting I saw many nurses and doctors chatting away to one another. I kindly asked after another 4 hours of waiting. They responded, “the doctor will be with you shortly”. Then they continued talking to their colleagues with not taking work seriously or professionally. I didn’t feel safe or welcomed at all throughout my health concern. Didn’t get seen until 08:00 in the morning, when I arrived at A&E at 22:00. Very unhappy with countess of Chester hospital. Feel very unsafe at any cost."