ESAUCE - Vape Shop Surrey Oxshott, Leatherhead KT22 0JP

"I had a mod which I bought some time ago from them and it worked perfectly the time I used this and still do is over 2 and a half years. I then decided to buy another one this year. I paid their per usual high price thinking this would be the same quality. And after a few months the device fell a height of 40 cm to a carpeted floor and the main shell cracked. I raised this issue to them as what they came back with was 1. It can’t happen ( and which unfortunately isn’t true ) 2. A form where I would need to fill and pay for shipping for a new shell which would cost another over £50. Also the magnet on the door fell off much later. Their explanation was that this is because of hot vape liquid spill (which never happened) and asked me to re glue it back or to send it to them to do. They also went on to say that the device is dark due to liquid spill. So nobodies hands sweat and I suppose everyone should use the mod wearing gloves. I have told many of my friends to purchase from this company as their devices are of higher quality. This may have been true some years ago but unfortunately now that is not the case. On the delivery of the order even the shell the mod came in was broken. To respond to Esauce’s reply : It’s very hard to understand to “product quality” as there is no real standard that is adhered to. As stated earlier the mod I have bought earlier is perfectly working , and has had falls on the road and never cracked even once. The offer to repair after a few months of using shouldn’t be something that is charged for if you stand by your “quality product”. The offer to help come at a price that is nearly a quarter of what the device is worth. The device that is going on for 2.5 years isn’t the one in question. The device that was purchased this year is. What isn’t fair is the fact that even after so many emails back and forth, the only resolve is the via paying more money. Following is taken from the discussions via email : From Esauce : Sorry to hear that, the mod colour looks dark, is it possible some liquid went in the magnet? This can erode the glue. Response: Stating that e-liquid would erode the metal plate on the battery door , I would need to soak it in e juice for about 2 weeks lol. And secondly to state that the color change for liquid spill, almost everyone’s hands sweat. All in all very disappointed."

"Just seen a review pop up and thought i'll comment. Always had a good experience and same with others i know. First off this guy below dropped his own mod and blaming the company?? i mean please lol and they still offered to help. i make my own mods and have been buying Rebel mods for years, never had an issue, they are awesome quality. As far i can see these are the customers that whinge and complain at everything in life... They been selling mods for years and still going, says enough really but i cannot recommend them enough! People are moaning about waiting times... you realise these are handmade right? Sheesh calm down"

"Had to give 1 star but deserve 0. Ordered a DNA dual battery mod from them and the button broke off within a month of use. Sent back to them for repair and they have had it for nearly 2 months. This was a present from my husband and every time he tries to get in contact with them, he is passed from pillar to post and lied to about the mod being sent back. Will be looking at making a claim at court. After wanting a DNA mod for so long, this is very disappointing and appalling customer service from Rebel. Think twice before giving them your money"

"Worst experiance ever! Order a mod part and didnt receive an email from the comany at all, i had to call two days later for them to inform me of an apparent website glitch. Three days later, still no confirmation of an order so called again to be told the part would ship that day..... the following day, the item was still not sent so called again to be told the same thing, then again the following day and this went on for 12 days! on the 13th days, they finally shipped it after i had to mention claiming back through paypal if it was not dispatched. Two days later the item arrived and was not a new item, they had removed it from another mod to send to me and had cut wire, a missing protective screen cover and missing joystick. I then called again..... just to try to be fobbed off with them apparently testing it before it was sent. That does not need doing if the item had come directly from Yihi as they already test them prior them sending thm out. I paid for a 1st class delvery so after all the hassle, all i asked for was my postage to be refunded as it took a total of 14 days to get to me. i was told this would be arranged, two days later i had still not heard from them so had to call again (12 calls at this point) just to be told, that without a doubt the refund would be arranged that day. Didnt get an email about the refund until the very next day where i was told they were processing the refund. 7 Days later, i am still waing for that refund and now they are not answering any calls. If you order from this company, dont expect to recieve youre order in any timly manner or at all for that matter. PayPal is now my only option. Avoid at all costs! Picture below to show i did make a purchase before ESauce before they say i didnt buy from them and try to have this review removed."