Tesco Express 216 Kennington Road, London SE11 6HR

"I will be sharing this with Tesco head office and the national press . As of now I'm a British gas pay as you go customer, not through choice, seems my supplier has been bought out. I can only top up my gas and electricity at the post office or my local Tesco express in kennington. Today I encountered the worst customer service ever. The machine wasn't charged, the woman behind the till smirked, I'm a midwife that doesn't work 9+5 so rely on a a service that is meant to be provided. , I'm hoping she doesn't have children that need to be fed or bathed because I have never been treated as I was treated today. She refused to charge the machine, she smirked several times even when I sent my daughter to diffuse the situation.i spoke with the manager, I spoke with head office, I am a well paid professional and have never been treated like this. I have never treated anyone like this l.'m coming home to no gas or electric because your staff are rude, incompetent and and without conscious. Please don't tell me to organise,£ 20:00 a day doesn't need organising it needs an online payment. I will be taking my complaint further and suggest you identify the woman in the till as he refused to give her name service or to charge the monitor. Bear in mind the single parents you have forced into your ridiculous payment scheme that can't top up for their children, shame on you You can reply or wait for your branch to be publicly shamed as your employee tried to do to me today. I will never shop with this store again"

"The white boy “working” this morning who is supposed to be a manager is not relaying essential infos to the staff. Therefore, the staff is not able to do their jobs properly. How are they expected to meet expectations when the “manager” is not even leading by example? It shows in everyone poor customer service skills, from top down."

"Empty or gaps on shelves, common items frequently unavailable, often a wasted journey going here, the worst sub supermarket I have known, give it to Sainsbury who can provide local customers with what they want."

"Staff are overall very nice. When it comes to stock, I feel it’s always the same options, over and over again, particularly veg and the deli section. Very limited frozen and meat and fish sections. They do, however, have a great bakery aisle with awesome pastries and a quite extensive £3 meal deal section"

"Nice small local store. However this state of things is a shame. The store closed in 30 mins and I understand restocking, but don’t they have bins? This isn’t how to present a store"