Asda Ponders End Supermarket 67 High Street, Ponders End, Enfield EN3 4EF

"Had a very bad experience at this store today! queued up for half an hour to pick up a order saw another lady at the counter named Andy and politely told her i was there to pick up a order she told i have to carry on queuing, fair enough i went back to back and queued up patiently despite waiting for ages. When it was my turn i was told to wait on the side till that lady Andy bough the order machine and the lady at the counter carried on serving other customers, when the lady Andy could have clearly helped me when i told her i was there to pick up a order as she had the machine instead of making me wait for no reason as the lady at the counter carried on serving people after it was my turn anyway. When i approached her about this concern she starting speaking to me with a disgusting manner and told me not to be rude when i wast even being rude i was just telling her she could have helped me so instead of apologizing she walked off without confronting me as i am a customer and as a staff she should have dealt with my concern instead of walking away and ignoring me. What kind of customer service is this? these people are not even trained in customers service and have no idea how to treat customers. Andy should not get away with this attitude and the way she speaks to customers, i will also raise this complaint with Asda. No staff member in that shop knows what they are doing there is lack of staff on the shop floor and tills. The management of this shop floor is clearly not doing their job property as i have never seen such poor customer service in any of the Asda, this is very disappointing."

"I bought chicken tights yesterday, it had +5 days life but when i tried to cook, the smell of ammonia nearly made me faint, i had the same problem couple of months before. Meat have funny colour, they don’t store the meat at the right temperature, shame it is very close to my house but i will never go back there for meat, i think it will be good for them to close and another retailer to open."

"Today was our first time visit. Not a big shop but I bought all my food. Staff are helpful, we used self checkout and this is easy and fast."

"This Asda is okay, best to go in the evenings as it gets really busy for the size that it is, I have nothing to moan about just in to get what I need and out again, the car park is a good size and free..staff are polite if I ask them for assistance, I have been visiting from when it was netto supermarket, I will continue to shop here when I can as I no longer live near by."

"Terrible staff. Just like to accuse people all day. Chinese lady accused me of not paying for a bag but then noticed I actually did scan it. Did not apologise. Staff always assuming the worst. TERRIBLE Asian SECURITY man. Makes my shopping experience completely unpleasant."