M&S Simply Food 4 Queen's Road, London SW19 8YE

"My family and I have been using this M&S for well over a decade on a regular basis and it has nearly always been a nice place to shop, but I feel as though I have to leave this review. The staff (the few who were there) were completely run ragged and clearly stressed. They were trying their best but we're in the middle of Christmas shopping season and it was completely understaffed. One person was literally running between the self-service section and also manning the other checkouts, it was a shambles. Bearing in mind, this was around 5.30pm, when many people would be arriving from work. I don't know if half a dozen of the people on the tills called in sick on the same day but otherwise, this was a horrible fault on the part of the shop's management. When the shops are this busy, there is no excuse for only having a handful of people on the floor. Sort out the rota, get more staff in asap, do something, because this was a disgrace and the service suffered massively as a result."

"I met worse staff ever in my life in M&S wimbledon. Katu from wimbledon store apparently didn't know how to treat their customers fairly and nicely. I asked for £50 cashback with detailed request and she refused without any reason and forced me to leave. She shouted at me saying I was wasting other customer's time, which is horrific as a M&S staff. However she was chatting with previous customer for Xmas plan and letting other customers like me waiting in the long queue. When she realised how slow her services was, she started to speed up by ignoring customer's normal request. I am also disappointed how M&S handles complains. Although I complained this directly to store manager I was told this case will be only handled internally without notifying customers. I am not sure how this will impact misbehaved staff. Apparently Katu from Wimbledon still acts the same as before. Never treat Asian fairly."

"Love M&S but the manager in this one is rude. Agressive tone of voice until she saw that the mistake was theirs."

"Well established venue for the weekly shop or for that special occasion What ever your reason for shopping here, M & S is the best in Wimbledon for food, and most wine Very friendly and helpful staff."