Sainsbury's Local 30-33 The Broadway, London W5 2NP

"Love a Nepalese and this was another great example. Very good. Wonderfully friendly staff."

"Bad service at self checkouts, Half the machines don’t work. The ones that do need a clean. Staff at the checkout are overstretched at peak times."

"I went to this shop only to pick up argos order. I never have seen dirty grocery shop like this on before. I would never buy anything in there. Discounting and smelly this is how I can describe this place!"

"It will be good idea if you increase self check out and change the layout of store"

"Most days after work I go into your local store to pick up some shopping. When I came in a saw your security person on the phone speaking in the corner which is highly unprofessional. When I went to the checkout to pay. I picked up a 5p bag and was packing my shopping. Out of no where the security person came and said ‘why did you steal it?’ He then went onto the screen and pressed the 5p bag for me. I got so annoyed I left my shopping and left the store. Your policy is. Once you finish packing your shopping you press how many bags you have used. Having Your security coming to me and saying I’ve stolen it when I haven’t even packed my things is beyond a joke. When I’m half way through my shopping and still scanning it. I am a grown man and wearing a suit. Having been accused of stealing before I’ve finished scanning is a disgrace. You can not accuse someone of stealing unless they have left a store! What is your policy of having your security being on a phone call when on shift. My third concern is your security is able to wear a cap and hides his face. Is he able to do that. I felt intimidated? He is a Somalian looking person. Tall and wears a cap. After all hat he didn’t even say sorry!"