Ivy Bank Swim School 31 Grosvenor Street, Prestwich, Manchester M25 1ES

"I booked an hour to use the pool for Sunday 11th December at 3.00 pm. Turned up, managed to park up right outside the place. We arrived at 2 50 pm. No lights on, no sign of life anywhere at all, looked like it was all shut up. Was not sure whether I had to knock on the door of the house it is adjoined to. No notice or instructions anywhere at all and I am not In the habit of prowling round somebody's property to try and find somebody. I rang to say I was there and had to leave a message and waited till gone 3.10. Surely if somebody had booked an hours use - somebody should have been there, or a light on at the very least. Already having therapy lessons elsewhere, just needed to hire a pool for practice as suggested by my instructor. . Even now I am back home, nobody has replied to my answering message, no apology, not even to say WHERE ARE YOU. Strangely the website states it was closed at 2.00. Total waste of time, petrol and i paid for that hours hire of the pool. Won't be bothering again"

"It's great for us to go with our baby, and we book it every two weeks. However, getting in touch with the owners is nigh on impossible. I see why people on here say that they are rude, as I discovered that they live in the house next door, and I once saw the lady and asked her a question, and she brushed me off and said its best to call or email. I emailed regarding the very nasty neighbour a few doors down that harassed us for parking our car in 'her parking spot' outside her house (on a public street), and heard nothing back. The last few times we've been on a Sunday afternoon, and boy, was the place dirty. There was even sand on the floor in the pool. We are going to give it a few more chances as we live the size of the pool and privacy, but if it doesn't get better, we shall be looking elsewhere."

"It's a good size pool with suitable water temperature. Perfect for a baby to get their first taste of pool swimming. Will definitely visit again. Owners are nice and relaxed. Only drawback is that the changing room is tiny. It's not easy to get in touch with the place over the phone."

"We have used this pool every week for a few months now. As a foster carer of children who are autistic it is brilliant as it's just you in the pool. The children can express their feelings without disturbing others. The pool is lovely and warm and very welcoming. I would recommend this pool and its not over priced to hire."