Co op 194 Laleham Road, Staines-upon-Thames, Staines-upon-thames[11] TW18 2PA

"Worst store with zero customer service. Nothing work there and staff just shrugs. Not a single care. Pathetic"

"Very nice young man working in the shop when I go in there with my high sensory autistic son he is all way really nice and calming towards him making shopping in the store so much easier xx"

"Thanks for providing a rear car park, if you do park there the rear exit will be closed buy don't worry you can walk inconveniently tk the front past the member of staff smoking in the doorway. Most staff rude or not interested, tell staff about youths loading their pockets and they say who cares and that it happens all the time, if you want to pay cash you usually have to ask and wait for a member of staff to finish their personal call on a mobile phone. Local off licences and privately owned shops at least smile when they take your money, not here, Avoid."

"I always avoid this shop although it is my local. Shelves are usually badly stocked and staff obviously have better things to do than serve customers. They have replaced all but one if the checkouts with card only self service. i went in there today as I was in a hurry, as usual no one on checkout but as I wanted scratch cards I stood and waited. Eventually a man came to serve me and greeted me with "cash or card?". I said "card", his response was that i coud have used a self service check out but he would serve me (very begrudgingly) on this occasion. I explained that I had waited at this till because I wanted scratch cards his reply to which was that they went through the self service till. He didnt seem to grasp that someone had to get the scratchcards, so he would have to come over anyway. Definitely won't be going in there again."

"Got a lot better recently, fresh veggies, better choice of meat, less empty shelves. Also smaller queues than before. Keeps improving ! Old review (2/5 stars in 2018): Something is a bit wrong there. Poorly managed ? Understaffed ? The shelves are half-empty - simple products are often not available (last time no chicken, vegies in poor condition - it varies). The only good thing is - it's 500m walk for me ;)"