Trailfinders York 38 Stonegate, York YO1 8AS

"Extremely disappointed. Went all the way to york today as I was highly recommended you. Arrived at 11 and waited about 40-50 minutes. There was 2 other couple waiting infront so we knew we would be an even longer waiting. So we said we would go shopping and come back. No staff mentioned appointments to us as I would have said when’s best to come back. We arrived back at 12.50 and the two couples what was infront was been seen so we knew we wouldn’t have much longer, 30 minutes later another couple walked in and a staff member came up to me and said the other couple was told to come back so they will be seen first. I was fuming as that same member of staff knew we was there before and didn’t say I word. Will not recommend you to anyone."

"Not one star. Very bad handling of a very sensitive situation. No call back. I have sent an email to your support line. Please do get in contact"

"The rudest manager I've ever come across...shocking customer service from Gavin. My fiancé and I visited the store a few weeks ago, to enquire about our potential trip to California in a years' time. When specifically asked for my opinion about the quote (I wouldn't have said anything otherwise), I said thank you but am confident I can find a better deal elsewhere. Gavin then tried to get in to an argument with me, and made me feel so uncomfortable - I've never been spoken to so condescendingly! I've since found a deal half the price of what Gavin quoted, and have booked my California holiday for next year elsewhere (which is a shame as I was so eager to use Trailfinders for the first time!). Having said this, the other member of staff in the store at the time (unfortunately didn't get his name) was extremely pleasant, friendly, and welcoming - just the service we were hoping for! So disappointing..."

"Thought I would give Trailfiders a go as they have good reviews. Was after a luxury last minute holiday. 20+ calls in the queue before me. Went elsewhere and got sorted on the day. I appreciate airline cancellations will be creating higher call volumes than normal. May try again for my next special holiday."

"Visited the Trailfinders office for pre arranged appointment in York. Bright, organised as we went in with a warm welcome. Met Gavin who dealt with our business in a friendly helpful and knowledgeable way. Felt confident and safe with his findings and our flights Would recommend and use the service again. Thank you."