UK Sport Imports Curslow Lane, Shenstone, Kidderminster DY10 4DX

"Fine until you have a warranty issue. Then appalling customer service beware. Will tell you to repair a treadmill yourself (belt and motor) despite advertising parts and labour warranty."

"I'm a returner to golf. Over the years I've bought two electric trolleys from UK Sport Imports and on both occasions I've received great service. It was risky buying a non mainstream brand but the trolleys are excellent, robust and fold down well. Both of mine have been 18 hole batteries but I've played 27 holes and never been let down, even on very hilly courses abroad. I'd buy from then again for sure. Finally, they've been in business near Shenstone for a very long time, through recessions and Covid but still succeed - that must mean they're getting something right."

"I was hesitant to buy from this company with the state of reviews, they were offering trampoline for £50 over market price and I bought it because it had a warranty on the frame for 5 years. I had some issues with the trampoline after about a year. The mat was torn and I had a spring go into my leg (causing a big hole). I contacted customer services and they were helpful at first, even sending me a new jump mat that was out of warranty as a gesture of good faith. However, once I took the trampoline apart ALL of the structure was broken - it had split the metal in several places - so I contacted them again. I spent 1 hour and half on the phone (over 40 minutes on hold at one point) - was made promises by customer service that they would make right the situation and that the parts would arrive in two days. When they didn't, I got an email saying it would be a WEEK or so before they would even be sent out. In total, I spoke to 6 different people, all with varying attitudes and all of whom didn't communicate with one another or make notes about what parts I needed. So, I had to explain each time (over the phone and through email) which parts I needed. In the end, the parts weren't sent out so I ended up driving over an hour to pick them up myself because I couldn't stand one more phone call or email to anyone from this company any longer. They get two stars, because eventually I got the parts I needed but only because I went to get them myself. Would I recommend this company? No. There is ZERO communication between the members of that office. The customer service team are polite but they make promises that they don't keep and get sassy at you when you call them out for failing to send out parts they promised would arrive that day. Technically, my trampoline frame is under warranty for another 3 years but I will NEVER contact this company again. I'd rather buy a new one then have to go through this again. I wouldn't use them."

"SHOCKED! So I ordered the bike and then read all the reviews and started to panic. However, I ordered the bike on the Friday, got an email on the Monday and it arrived on the Tuesday! Really easy to put together, good quality for the price and I am really pleased. Perhaps Covid created a lot of problems but I'm a happy customer."