Portway Pharmacy 51a New Birmingham Road, Tividale, Oldbury B69 2JQ

"My Dad attended an appointment this morning for a diabetes screening. He had drops administered in the waiting room and was told the optician had not yet arrived. The drops last for 15 mins and in this time the optician still hadn't arrived. When asking reception they advised at 9.05 he would be there in 5 mins but at 9.35 he still hadn't arrived. My Dad chose to leave and book another appointment elsewhere resulting in another day off work. However he did receive a call back at 10am advising the optician was now there and he should come back. This is a terrible service on part of the optician who should respect the time of their patients of be honest regarding the time of their arrival. I understand there are circumstances people can be late however to not provide an up to date ETA is not good service. This also meant my dad having drops which affect his sight for most of the day unnecessarily."

"Firstly, I would like to thank the staff for all their time & patience over the past few years . Everyone goes through hell with covid , & other problems, it’s not fare for other people to swear & call them names , their human , they have feelings & if it was not for them working long hours we would not be getting our medications, so what if they don’t have your item in stock it can be got but takes time, there all fantastic up there so stop slagging them off, if you don’t like it there change.. there doing a great job not everyone sees that but I do & I respect them for it well done portway pharmacy keep the good work up"

"Terrible service . Advertises no appointments necessary, walk in covid boosters . My wife and I walked in . Nobody in front of us . About 5 mins later about 6 people came in with appointments and they were going in before us. Now if people kept coming in with appointments we would have been kept there for who knows how long .....so we left . Terrible organisation"

"Terrible service! As a single mother of two young children isolating at home with a chest infection I desperately needed my medication. This pharmacy refused to deliver it to my home address as they were 'short staffed'. There was no other way of me getting my medication, they are rude and have no empathy towards their customers. It'd be best of they just closed down."

"Great little local pharmacy, helpful kind pharmacist an staff members.Always friendly helpful as usual.Pharmacist again helpful always ready to answer your questions,advice or queries an concerns,small privacy area availability, my favourite own car parking facility. Oh opticians services within building too although not sure if part of pharmacy or owner different. 5*s"