LloydsPharmacy Halesowen Street, Blackheath, Rowley Regis B65 0HF

"They never answer the phone, they "forget" to order prescriptions (tell you it's ordered and to come back on a certain day, you come back, the person tells you it didn't get ordered, come back on a certain day...) They are exceptionally slow at the counter, the staff have been rude (I was told by one girl that I had "too many prescriptions" and should tell my doctor to prescribe less!) There is no regular pharmacist, they are all locums and no one seems to really care. You call Lloyd's corporate to complain or ask for help and they don't respond. Lloyds used to be a decent pharmacy but since it got bought out, it's been horrible."

"Sorry for leaving this review but please just answer the phone and stop taking it off the hook or putting it on silent, can never ever get through, have to ring Sainsburys to get one of them to go round with the cordless phone just to speak to them. This used to be the best pharmacy I’d ever used now it’s the opposite. Bring Craig back!!!"

"I don’t think this pharmacy no how to answer a phone me and my partner have called multiple times every day for the past week about a prescription, that was due nearly two weeks ago. Multiple problems with this pharmacy not answering phone calls every time I go the prescription isn’t there or hasn’t been sent over yet. Training is needed for these staff members lady on the desk customer service skills are shocking the way she speaks to you isn’t appropriate."

"My brother took his prescriptions in on thurs told to collect the next day, went back yesterday there was a sign up saying not open until 3pm. I went at 4.45 told to return in 20 minutes, went back to be told unable to fill the one prescription and handed it me back with a bag which i presumed was his other prescription (twice i had told the gentleman he had 2). I tried unsuccessfully to be able to get his other items last night but took him his bag with the items i had been given. Today i find out that the bag contained 2 of the items off the prescription i had been given back as unfilled, and none of his other items. Been ringing now for over an hour nobody answering."

"I've had regular problems with this pharmacy regarding my prescriptions - I've called in and requested for it to be sent to my doctor with adequate timing before my medication runs out, for me to turn up and they haven't got any record of it being submitted - other family members have had the same issue - so for this - there is a desperate need for improvement as people rely on their medication. However today I visited and spoke to a female pharmacist and she was so helpful and discreet with the matter I needed to discuss with her. Very pleased. Visited before 16.00 today."