Five Star Nails 31 Victoria Road, Surbiton KT6 4JT

"Extremely disappointed with the service I received at this salon. I walked in to have gel colour take-off for hands and feet. The place was empty so I was seen to straight away, which is the only positive of the experience. In hindsight, it should have been a red flag given the reviews I have now read. Firstly, my hands were soaked in warm acetone which I have never had done for gel removal. The gentleman that carried out the removal only used one type of buffer to remove the gel and by the end of a pretty slow service, I still have small amounts of gel colour on my nails. He also ‘cut and filed’ the nails down but they are all uneven, jagged and have sharp edges. To top it all off, I was charged £17 - £7 for hands and £10 for feet (why they are different prices I do not know). I have never been charged more than £10 for this service and considering the standard I received, I was shocked. Unfortunately I was in a rush, otherwise I would have questioned the price further. Admittedly, I could have enquired about the price before receiving the treatment so this is my mistake. However, I am still extremely dissatisfied about the service I received regardless of the price. I will certainly not be returning to this salon for nail services and I would advise that others do not either."

"This was the WORST nail experience I have ever had a lot. Service is slap dash, the pedicure was awful, my toes have nail varnish all around the sides, they didn’t shape my nails, they didn’t do the cuticles, they literally did the bare minimum to scrap by calling their service a pedicure… I should have known better as then let the same woman loose on my hands. Firstly she used an acrylic nail file on natural nails, hacked them into a hideous shape that I hadn’t asked for that was uneven and wonky and then looked shocked when I said I wasn’t happy. Anyway, I took my hands away from her, paid for the pedi and left. Won’t be returning. Was so angry at the state of my finger nails. Getting your nails should be a nice treat. It is not at this place. Awful"

"i’m sorry but this is the worst nail place i’ve ever been to. did my nails horribly they’re all bumpy and chipped and way to close to my finger and they broke in the first week also missed out steps doing my nails didn’t buff them and they are filled with air bubbles. generally bad quality"

"Came here a couple of weeks ago, was definitely not happy with the quality of my nails. Firstly the man made them too thick and as I got home I noticed there was polish around my nails. Will not be coming here again."