Brooksdale Ltd Waterfront Quay, Salford M50 3XW

"Avoid! Will take your money without asking/signing off, took about 50% of the tax I was due back, luckily I already did the first year myself so wasn't too much on just one year. Impossible to speak to someone on the phone. Would give zero stars if possible."

"Well what a shambles of a company. Received a letter from HMRC back in April 2022 advising of a tax refund and they would send Brooksdale a cheque within 14 days. Come on we are now in February 2023 and I still have not received my refund or any correspondence at all from them. I have tried ringing emailing but nothing no reply no acknowledgement nothing. I am utterly disgusted with this company and am going to seek legal advice. Utterly disgusting company to deal with. I would have given zero star rating but it wouldn't let me. AVOID THIS COMPANY AT ALL COSTS"

"Firstly, I would like to say that prior to this, I have no connection or knowledge whatsoever with Brooksdale. I am the one who instructed them to act on my behalf as they notified me I was due tax back from HMRC. Without this notification. I would have been completely unaware. Although their fees appear high, the way I look at it is that I am still financially better off than when I started. I was dubious as are many at passing on my banking details etc but once I had replied to the link my money was received in my bank account within a week, I would have awarded 5 stars but I found it impossible to actually speak to anyone on the phone, emails were replied to. My advice would be if you sign up to something don’t cry about it later."

"Shocking company, completely unaware that I’d appointed them 3 years ago where they have sat in the darkness waiting for a tax refund which they’ve pounced on snd taken 40 % I would advise anyone to call the IR and make sure you don’t have them acting on your behalf, to then get what you are owed there is a link that expires to put in your details before Sunday night to receive the money on the Tuesday I have done this 3 times now with no payment and them claiming my details are wrong which they aren’t Really unethical unscrupulous way of a non registered financial company making money, They need their systems snd dealing thoroughly looking into Do not touch !!"

"Like most people on here I had never had any kind of introduction to this company and then they have money which I have overpaid and that they want to charge me to give back to me, haven’t been able to get through to anybody yet but I’m not happy, I’ve never spoken to your company or signed anything, how have you gotten my details ?"