Shape and Polish Chislehurst 72 High Street, Chislehurst BR7 5AQ

"My first experience here and whilst my nails came out ok, the customer experience is non existent. Incredibly unfriendly and unwelcoming. No welcome, didn’t even ask my name.Getting your nails done is meant to be a treat, for me it’s a form of self care to make me feel better, here it felt like my very presence was insulting. It’s a lovely interior in an affluent area, it’s a shame they’re destroying a great business set up with a bad attitude to customers. Cash only as well which is a huge red flag."

"I was a regular customer and I liked coming here. I also recommended my daughters come here. But more recently, some of the nail technicians have been rougher and less patient. Today I experienced - an appointment that didn't show on their system, an impatient male technician who continually ran the emery board over my nail bed skin (which hurts), scraped my nails so hard with 2 different tools it hurt and left me with soft bendy nails as a result. I left before he painted them as he was obviously annoyed, but he had the audacity to charge me the full amount. I am disappointed and angry. You can't blame the customer for your inadequate system by providing a substandard service. I am still a paying customer. I won't be returning. There's another nail studio up the road called Gloss."

"Went along as was local to the area on 21.12.22 to get my Christmas nails done. When I called to book the appointment the staff member was friendly and said they had a cancellation so I booked it. When I arrived the nail tech was very blunt and direct rushing me to chose a colour. I was having sns removed and acrylic put on with gels. In the soaking stage I spilt the water as felt quite squashed with all the colours around me still. I was very apologetic but she just looked at me and said you need to keep your hands still so that doesn’t happen. It made me feel so uncomfortable and just not enjoy the experience. I actually from there just wanted to leave. When it came to the price I couldn’t quite believe it. £43 for such a not very nice experience. I felt so overcharged and wish I had made time to go to my normal place. Wouldn’t go back here again. I also have had my gel lift already and it’s not even been 2 days on one of my nails and not sure why."

"Had infill and gel polish £27. The nails are perfect really thin and excellent shape unfortunately the gel polish peeled off by the evening gutted as the last time I had the exact same colour and it lasted over 2 weeks. Very little conversation with the nail technicians as always and one was busy with her FaceTime call throughout."

"I have mixed feelings about this place. They are brilliant at shaping my nails, probably the best acrylic technicians I have ever used. However they are utterly awful at customer service. Each time I have been there, they show no interest in my presence and rush me into a decision. And I’m confident that it’s not a personality issue as I have seen them brilliantly engage all of their other customers…"