The Nails Boutique 44 Wood Street, Kingston Upon Thames KT1 1UW

"Not a great experience. First and last time visiting this salon. My manicure was definitely not worth £30. it seemed as though a child had done them. I’ve also never had to do bank transfer in a shop before. They didn’t have a cash register, the lady showed me a sticky note with the sort code and account number. Very dodgy… They also refused to give me a refund."

"Unfortunately I was expecting a much better service than the one I received specially for the price that I was charged. Nothing special and I felt I could have done my nails at home and they were going to look better. No effort in the foot treatment, no foot massage and very poor care in general. I wouldn't come back or recommend it. It was a ripe off! Just to reply your reply what I mean is that never in my life did a pedicure that you first paint the nails and soak the feet after. That doesn’t make sense as you’re expecting a treatment on your nails as well. I’ve been everywhere in my life and never saw this before. Also it was a poor treatment. It didn’t feel relaxing and my feet look the same. My nails look like I just had them painted. Hands as well. I know very well when the nails look beautiful and glowing after you have them done. This was far from it! I’m sorry but you need to improve a lot your techniques! Specially charging this price. It was really frustrating. I’m not the type of person that complains a lot but the whole experience was very poor."

"I’ve been coming to Nails Boutique for years and would highly recommend. Super friendly team and huge nail colour shade range to chose from. I always see Nuria. We have a lovely chat and she does my nails and waxing perfectly! I always look forward to my appointments with her!"

"Yesterday Right after work I went to book an appointment for the next day for gel shellac manicure. The girls at the desk were very nice an polite, they managed to book me in for the day after at 2.30. Unfortunately it happened to have to work on that day so tried to ring the saloon right at 10 ( opening time ) to reschedule or to make it earlier than the time scheduled. The lady over the phone explained that If I would change day I would have lose 10£ deposit that I had paid. That I had to give 24h notice ( even if that wouldn’t been possible as I had booked the day before at 4PM ) however she moved my appointment 30min earlier. When arrived at the salon they made me wait 40min until I could have sit and have my nails done. So 2.30! So disappointed! I was really excited to try this really pretty place, but for me is a big no! Won’t visit again. Also would like to mention that while I was seating and waiting another lady came in and sat and had her nails done straight away. I don’t think this is a customer service, and I work with public too, so I know what it is like. Don’t waste your money ladies !"