The Midland Hotel & Bar Station Road, Mansfield NG18 1LP

"My father booked into this hotel on the 5th november 2022, he booked for the weekend paid cash upon arrival of £120. The whole hotel was disgusting, he stayed in room one and there was no refreshments as stated, the door to the toilet was damaged and hanging off, he went out to meet some friends and come back to empty bar with staff all huddled together having a natter not doing their jobs and he ordered a drink, the management asked him to leave stating he had used foul language which wasnt the case. My father is also a 67 year old man. He asked for a refund as they had asked him to leave the time was near to 11PM which meant other establishments would of been closed so he wasnt able to book somewhere else to stay. Police were called and they arrived. My father explained the situation to them stating none of what they said was true he asked for his refund and was told no. He asked if they were affiliated with the midland hotel group which they responded they didnt need to give that information. He asked police to check the room and retrieve his belongings. Hotel refused to give a receipt which then meant police had to get one for him. My father had to call his friend to come collect him and had to book into a travelodge which my friend had to pay for due to hotel refusing a refund and not having the money to book it myself due to the circumstances. I would AVOID this establishment at all costs they are unprofessional and should be shut down due to the damage in the whole building. How they haven't been closed down is beyond me if this is how they treat paying guests"

"Lovely staff great location place under renovation so I was moved rooms to one which wasn't completed had no tea making facilities in room would stop again once place is finished"

"Was not really my cup of tea and had a load of thing's wrong with it the staff were pleasant and worked hard but it was more of a motorbike place with heavy metal music in the pub at 57 and disabled not my seen ttxxxxxxx"

"Hotel having renovation we did not realise this room backed onto bus station so bit noisy at times 6am all the buses starting up not good ! By train station also so central to town centre no facilities available no air con room stifling and needs lots doing to it upgrading urgently needed but staff pleasant and helpful but very basic place no frills"

"Good view of bus stop from the window. 5min walk to the city centre shopping places. Rooms are small. Had heating issues with the room. Had a bath tub. Overall okay for a short stay."