Sheffield City Walk-In Centre 75 Broad Lane, Sheffield City Centre, Sheffield S1 3PB

"Excellent service on an incredibly busy bank holiday, 111 booked me an appointment here as GPs closed over Bank Holiday period and I had an acute illness. All the staff I saw were lovely and I left with the necessary antibiotic presciption and action plan if my condition should worsen. I think this service is under a lot of pressure as a side effect of GP practices being overloaded so people are obviously going here as a last resort for ongoing conditions which this clinic is not equipped for, this understandably causes frustration between patients and staff and there are long wait times so I'd say bear that in mind as I can imagine the long wait for many would be rubbish! Thank you again to all the staff for sorting me out on such a busy day."

"Absolute disgrace, I waited for 2 hours here this evening with my child screaming because she wanted to go home as she was unwell. I had to leave before getting seen because my child was so distressed, she is 3 years old, nobody cared, twice I asked reception when I was going to be seen and nothing was done. When I first went in there were only 2 other people by the time I left 2 hours later there were maybe ten to 15 people who had all arrived after me. No proper system and no care. I only went because I’ve been unable to get a GP appointment for my daughter, I was prepared to wait my turn but many people were put before me and there was no consideration for mine or my child’s well-being. What an absolute disgraceful place."

"111 advised my 14 month old baby needed to be seen within the next few hours due to a high temperature that wouldn’t come down after paracetamol had been given. Upon arriving, it seemed quite busy, but people were in an out quite quickly. The triage doctor was lovely and acted quickly when realising my babies temperature had now gone gone 37.9 to 39 in the matter of 1 hour, she was given some ibuprofen and we were asked to wait in the waiting room. Not long after, the doctor called us through, who I felt was unprofessional. He didn’t properly get my babies temperature, but said it was fine, rushed through checking her breathing, ears and throat and said it was viral. No questions in regard to urine output, didn’t ask if she was eating and drinking. When I asked about the temperature not coming down even after medication, he replied that temperatures don’t matter and it’s just the body’s way of fighting the infection. She has had a consistent temperature for over 24 hours that hasn’t settled and with Strep A on the rise, this is unacceptable! Very poor service from the doctor, triage nurse was fantastic. Thankfully I am a mother of 4 and will be seeking a second opinion elsewhere."

"I took my 2 year old today as she had a 39.6c temperature- the waiting room was fullish the receptionist was nice and friendly - was seen quickly afterwards by the nurse which also was nice and friendly - despite they had a 2hrs waiting time sign i was seen within half an hour due to the urgency of my baby’s condition. The Dr. Who seen her was so patient and listened to all my worries and helped us address the issue. She referred us to the children’s hospital and we got the right treatment - to this Dr. I want to say HUGE thank you for being so kind and nice and care bout your patient you saved my baby today. Thank you so much"

"The staff is lovely. However, there's should a technology where you could record your waiting at the time that you could go out for doing something because I've been told if I left the building then I'll be off the queue & the waiting time is about 2:30 hours.. with the kids or without is not nice to wait on the chair for such time."