Sugilite Salon 359 Green Lane, Seven Kings, Ilford IG3 9TQ

"*EDIT* If you read their ridiculous response you will see the third excuse I was given. Who knows which is true. An apology is not an apology if you follow it with 'but'. Seems like the owner is just as bad as the staff. Awful place. ********* I had booked and paid a deposit for a wash, cut and blow dry for myself and a cut for my 3yr old. They didn't open the shop on time (30min late) and there was no effort to contact me or even apologise. After waiting for so long in the cold, I went back my car with my kids to wait. As they were opening opening I asked why they were late and she said it was because the lock wouldn't open in the cold - A LIE. I asked my hair stylist who said that they had to wait as they didn't have a key. This same liar then proceeded to say ridiculous things like my kids were so skinny. Still no apology. Hygiene is shambolic in this place. There was hair absolutely everywhere - on the trolleys, chairs, walls/skirting boards. And the dust! One of the other therapists did a terrible job of sweeping as there was still hair everywhere. Instead of cleaning, they sat there doing each others eyebrows. I don't know who the owner is but these staff need their attitudes fixing because they will run this business into the ground. 3 stars only for the Iranian hair stylist who did a good job on our hair. If she didn't do a decent job I'd have given 0 stars."

"I’ve been coming for my laser for 7 months now and omg wow! I am extremely Hairy and always suffered when waxing! However, the lovely therapist Anita said to try laser and kindly done a patch test in one spot and I was shocked to see in just 2 patch tests I had already seen hair not growing in that area. It’s the best investment ever! No more painful waxing or long hours of shaving! My hair has reduced atleast by 70-80%! I’m extremely happy with the results and professionalism of the staff. Thank you! I also get my eyebrows and hair done every so often and I must say it’s always been amazing each time! I travel all the way from Crawley just to get pampered here."

"I would advise anyone who is thinking about going to this salon for individual lashes to please rethink! I attended this salon on 7th October and was advised that the beauty therapist was only able to do classic lashes which I agreed was fine after about 1 hour and a half the beauty therapist had "finished" I looked at my lashes that looked like they had about 4 lashes per section. I asked if she could add some more as it looked like my own lashes, she agreed and again said she was"finished" I looked at my terrible lashes and said I wasn't happy but they said anymore and it wouldn't be classics, I'm not a beauty therapist, but i know this is untrue. I was charged £65 for this waste of time. When I got home I noticed there had even been lashes stuck to the bottom of my lashes. By 9th October all lashes had fallen off, I tried to call the salon multiple times that week to speak to manager and no luck. 14th October I went into the salon to speak to the manager I was advised I would get a call back but if not to come back into the salon. I heard nothing. I called on the 21st October to try and speak to the manager to get a refund, who gave me her personal number and was told to send over my bank details and she would refund me. Sunday 23rd October the manager apologised and said I would receive a refund the next day. Have tried to contact since and no response we are now in November and no refund."

"Was accidentally doubled booked yesterday and was offered a free hair wash, deep conditioning treatment and blow dry whilst I waited. Katie was very delicate and gave a really good head message during my wash and I felt very relaxed. Ruby carried out my facial and her attention to detail is immaculate. She made me feel at ease and made sure my experience was relaxing. Will definitely be coming back again soon! Thank you Katie & Ruby x"