Joseph Hair Salon 417 High Road, Harrow HA3 6EL

"I went to this salon for the first time, recently moved, too far to travel to my old salon, I cannot fault it, Charlotte was very helpful, I suggested what I wanted and she advised to go to a more softer version and review it at another time, the final cut was excellent, considering I hadn’t had my hair cut in over a year, very pleased with the results and loved the fact that they gave advice rather than getting the scissors out and chopping, excellent service and I would recommend to anyone in the lookout for a new hairdresser"

"I went for a hair dye and this was my first time. I was told that by another PROFESSIONAL hair stylist that they should have really recommended to bleach your hair because my hair is so dark after the coloring. Anyways, i saw the good reviews and that i could trust these guys but clearly not. After treatment my hair was basically the same color and when I explained i could not see any difference she just kept saying "give it some time after a few washes it will come out more" or "i dont know about you but i can defo see it!". Basically she was telling me lies cause she knew she was in trouble. Even worse, she hard sold me this shampoo and conditioner and used the fact that the color is not showing as a selling point. She explained that it would bring out the color more and it did NOTHING. I spent £20 on that shampoo and conditioner. She gave a haircut too and there's a way to cut curly hair, within couple of days my hair goes flat because of how badly cut it was. Altogether i spent £130 for this unprofessional hair dresser. I called up explaining that i need my money back or i need money off a PROPER hair dye, and it is like she knew she messed up from how hesitant her voice was but she just kept trying to say that they couldn't do anything about it after SHE gave me COMPLETELY misleading info. Such a bad hair salon, at least take responsibility for when you mess up, none of that. Will definitely NOT be attending here again. EDIT: It seems like they are replying to all the bad reviews explaining that they have "no record" of that client attending that salon. Why would we make this up? Understand your faults and fix them. If it helps you remember, i came in asking my hair to be dyed red and then it was still black. I called in after a couple of weeks explaining that no amount of washes has helped it turned red like what you said and i would like a refund??? and you told me you would get back to me but never did."

"The way life has felt since having the worst, scariest cut of my life has been such that I'll be regarding hairdressers with a lot more caution from now on. I didn't think that a woman making one side of my hair shorter than the other, the back shorter than the front, and a slither of hair for a fringe (but all just subtly enough whilst in the salon to not be able to say anything), would ever actually be a reality. I'm scared to get it cut now it's so bad. I'm not being funny but - I was clearly really nervous and distressed, and you done that? I could tell you thought I was stuck up but I tried so hard to be nice that I don't understand how you could've thought that. What goes around comes around."

"Always have a wonderful experience here. Reasonable prices and a quality service. Charlotte does my hair and does it perfectly every time. The other hairdressers there are also lovely people and it is a friendly environment to go in to. Has the family feel. Gail is lovely too, always gives a welcoming vibe and takes good care of you. Definitely recommend this salon."

"Where do I begin, the moment you step through the door you are greeted by Gail. She provides a warm welcome, spends time catching up with you, there is a real sense of loyalty to the customer from her. When you phone into the salon Gail remembers what you have had in the past and with who making you feel very special. The salon is beautifully decorated and has the options for you to have different treatments. I always have Charlotte colour and cut my hair. I can honestly say I will never trust anyone else outside of Joseph to do my hair. Charlotte is fantastic at colour and the cuts are amazing. In the past ten years I have not once been disappointed. If she is ever away she leaves the information for her other great colourists and hairdressers to take over. Charlotte ensures the client is put first and offers great advice about their colour options and cut, she shares a vision of what she has and delivers exactly that. I could not honestly ask for anymore. There is a family feel inside the salon. All staff are friendly to the clients and each other. There is a huge range of fantastic products to take home with you to help keep your colour and your hair feeling great. They are reasonably prided and last months. Charlotte and staff will only recommend the ones that are completely necessary. They are all miracle workers!"