King Cross Surgery 199 King Cross Street, Elland HX1 3LW

"Wow, been with this practice 20 plus years and never have I experienced such disgraceful attitude from reception. Where are all those caring staff gone. I dealt with one today who was utterly rude, attitude stunk, I wouldn't employ them at a cattle market never mind gp surgery. Their advise is always go to a&e. Seems they are trying overload the hospital by not dealing with their own patients. Need a petition to get this surgery to care for patients an not treat them like dog dirt .Should be ashamed. Hope that witch bolland has been sacked!!"

"A very caring practice. Wonderful doctors and a very pleasant, polite and knowledgeable reception staff. I have always managed to access appointments when needed. The Call Back service now in operation when you telephone the surgery is just brilliant!"

"The worst surgery I have been signed up to. Only signed up a couple of months ago last year as moved back to the area. Used to be with spring hall surgery which were good. I called regarding gaining an inhaler as I am asthmatic two weeks ago, I was told by receptionist to call back at half 1 that day or 8:30am in morning next day to speak to GP. I tired both times and phone cut me off saying phone line is too busy. I had to go to A&E and spend 5hrs in there a few days later. They gave me an inhaler as I couldn’t breathe and said contact your GP so they can do a review and see which Inhalers I need to be prescribed. When I rang again recently it’s been over a week the receptionist said to me I am not asthmatic so you don’t get a review ??. When I explained I am and have been for many years she said oh it’s because you’re new to the practice so we haven’t checked your file. I was told I will receive a text with a form to fill in for the nurse to review if they can prescribe me an inhaler or if I need a face to face appt first. I never received the text and can’t get through to them. You will die coming here don’t waste your time sign up to any other GP surgery than this. It’s all about money for this GP they sign people up but don’t care about they health!"

"Joined in August having moved into area. Couple of initial problems (I wasn't told I'd been registered, had to ask them for details to book apptmts online, then was told the portal doesn't work!), and often you have to book a callback to get an appointment, HOWEVER the reception team are normally friendly and helpful, as are the GPs and nurses I've seen so far. Much better than Rosegarth surgery, who never registered me despite having my details for months, and leave the phone off the hook."