Aristocraft Kitchens and Bedrooms - Brierley Hill Pedmore Road, Brierley Hill DY5 1TX

"Ordered a 1909 In frame slab kitchen from Aristocraft Brierley Hill store in April 2022 for supply only for £13K, as we wanted a quality kitchen, they were cheaper than another local stockist, and a work colleague had recently had a kitchen from them as well which he was pleased with but he did warn me about the aftesales service as he'd had some troubles with missing bits, things not fitting etc. What followed can only be described a comedy of errors and incompetence on a grand scale with scant disregard for their customers once they have your money Salesman was very nice (though all salesman are as its their job) and he assured us they'd be with us every step of the way until completion, and they didn't step away once delivery had taken place. Kitchen arrived later than advised initially (but Aristocraft did notify us of this so credit to them for that), which I guess was out of their control. Their courier turned up on the revised date, but this is when the problems started Upon unloading the boxes from the van, noticed a number of them had labels on the outside saying that the door and frame sets were missing. This we assumed was from Aristocraft, as all the boxes had been opened and re-sealed, before delivery from the Aristocraft warehouse by their courier. During unpacking noticed one of the door frames was damaged during manufacture, and annoyingly, all of the wall cupboards only had one shelf and were only drilled for one shelf despite it being requested and accepted during ordering that they would have 2 shelves per cupboard. Went back up the showroom & Aristocraft claimed to know nothing about the missing items even though it was clearly marked on the outside of the boxes and all the boxes had been through their warehouse and had been opened and resealed as the 1909 tape had been cut through - luckily we took photographs as proof. Basically they didn't want to know at the showroom and told us to ring their customer services team (which aren't located at the showroom, but they won't tell you where they are, so you are stuck with contacting them on the phone or via email both of which will try your patience) Their female after sales service team are not technical people, they are there just to answer the phones and take messages (when you can get through to them as the phones very often just ring out) and it is hard work trying to explain fitting issues to them when they have never fitted a kitchen in theirs lives. Kitchen is now only just finished in March '23 some 8 months after delivery The Stainless Steel cooker hood they sold us is now going rusty - how does stainless steel go rusty? We have had multiple issues running into double figures such missing & damaged items I have lost count of the hours I have spent on the phone and writing emails to their after sales customer services. If I had not been able to self fit and had had contracted tradesman to do it, I dread to think of the hassle I would have had trying to get them back numerous times to fit the missing bits as they were drip fed to me by Aristocraft. Never again will I ever have anything off Aristocraft as it has been a world of pain from start to finish. Getting a new kitchen should be a highlight and pleasurable experience (esp given the cost of this kitchen) but it has been nothing but misery and frustration. Buy from Aristocraft at your peril. I only wish I could give them zero stars for the grief they have given me over the last 8 months"

"We moved into a house with an Aristocraft kitchen which we believe to be 8 years old or so and it still looks like new. The design is quite impressive. We also used Aristocraft to supply an AEG total flex induction hob and they were really helpful and kept us up to date right through to delivery."

"Aristocraft are a top-notch bedroom fitting and design company. From the initial consultation to the final installation, the team were professional, knowledgeable, and a pleasure to work with. They took the time to understand my needs and provided expert recommendations to create a truly customised and beautiful bedroom. The quality of the materials and craftsmanship was outstanding, and the attention to detail was impressive. I highly recommend Aristocraft to anyone looking for a top-notch bedroom fitting company."

"Aristocraft Kitchens exceeded all of my expectations! From the moment I walked into their showroom, I knew I was in good hands. The staff were knowledgeable and helpful in guiding me through the design process. The end result was a stunning, custom kitchen that perfectly fit my needs and exceeded my expectations. The craftsmanship and attention to detail is top-notch and the quality of materials used is unmatched. I highly recommend Aristocraft Kitchens to anyone looking to upgrade their space. Five stars all around!"

"Aristocraft’s staff has been brilliant at communication from the start. Their products are stunning and their quality matches if not exceed expectations. Bedrooms, kitchens and home offices all matching in style and bespoke. 100% would recommend"