Starbucks Coffee 66 Wardour Street, London W1F 0TA

"Starbucks at 66 Wardour Street London W1F 0TA on a Sunday morning, I ordered 3x Verde hot chocolates and requested it served in mugs rather than disposable cups. I was advised by Ms. Ligia - the supervisor, that the dishwasher was broken and she could not serve the drinks in a mug but only in takeaway cups. She explained that she cannot wash it by hand as the rule book stated this. We explained that the dishwasher not working was not a fault of the customer and we even offered to wash our cups after use. She refused this. We then explained that 2 of the elderly customers hands were not very nimble and needed mugs with handles. Only then did she provide 2x mugs and 1x takeaway mug. I asked for the supervisors name which she spelt out to me that it was Ligia. When I showed her my phone whether it was spelt correctly, she took the phone off me and deleted her name!!! I was astonished. I asked her why she did this and she said she didn’t have to give out her name. I asked Ms. Ligia whether she was the manager, she confirmed she was the supervisor. She then proceeded to speak to me in a loud voice asking why I wanted her name? I told her that I was going to complain about her service. After a couple of minutes, Ms. Ligia rushed over to our table and asked for my name. I refused to give it to her. At this point, she became very loud, rude and challenging. She did not deliberately care that her loud voice was heard throughout the whole shop. Ms Ligia felt becauseI had her name and she should have a right to know mine. I told her that I am a customer and have a right to know her name as her service was so poor and I had a right to raise this with Starbucks Head Office. Ms. Ligia towered over me and shouted at me in front of the entire store with approx 20 customers, “you know my name, I have a right to know yours. Customers aren’t always right. I gave you my name, you HAVE to give me yours.” I am a grown adult who was very discreet with my intentions to request my complaint be handled fairly and impartially. Not only was my request shut down but I was made to feel intimidated, bullied and be shouted at. I told her politely “No, I will not tell you my name. If you want to know, please check from the purchase I made.” Ms. Ligia has made me feel extremely upset, humiliated and angry with today’s experience. Without a working dishwasher should not be a reason why drinks cannot be served in a mug, especially when there were 20 clean mugs ready to use. It’s bone idle laziness that she refuses to wash them by hand. Secondly, I have a right to know her name and position in the company to raise a reasonable complaint regarding her service. Next, Ms. Ligia had no right to take my phone and delete her name from my phone. Finally, Ms. Ligia certainly crossed the line when she approached me and my family at our table, towered over me, invaded our private space and demand to know my name and proceeded to shout out her demands knowingly to create an ugly scene in front of the entire store of approximately 20 other customers. Everyone was staring, witnessing and heard the altercation."

"The stuff is rude, I've seen young woman shouting at an elderly customer "don't f-ing shout at me". On another occasion, they only filled in a half of the cup. Never coming again, there's fundamental issue with staff at this branch. Not recommended and there's many nice places to go to in the area."

"Yes it is a busy coffee shop and at the right time you'll catch a comfy spot and at the wrong time it will be an automatic 'take away cup'. But this Starbucks is part of what makes Soho what it is. It's a comfy spot to people watch and stock up on caffeine, it's a nice spot for a quick snack before being on your way to the next landmark, show, museum etc, The service is quick which is not always to take for granted. I wouldn't say the food menu is the most diverse but they have the essentials and the seasonal items. I had a few hours to sit back, drink my coffees and draw comfortably and undisturbed, what more do you need?"

"Clean and warm. I came in the early morning before almost anything else in the area opened. The staff were efficient and attentive."

"Been going to this Starbucks for years now, as I work locally. There’s a guy with the glasses that has been working there for a while and still incapable of making the drinks at least to a standard, and ever did he looks like he would actually enjoy his job. I always order a warm latte, and always burn the insides of my mouth. The extra star is for the guy on the tills, he was polite and nice."