Papa Johns Pizza 479 Norwood Road, London SE27 9DJ

"Pizzas from here are terrible. Papa Johns were my favourite but from this branch they’re always lacking in cheese (even though I pay for extra) and overcooked. Then delivered pretty much cold. I hope I remember to never order from here again."

"Nice pizza, made fresh while I waited :) Lots of good deals as well."

"Called staff disgraceful, didn't even ask my order number. Then told me it was on its was. Its now been on the App saying checking and cutting for 25 mins won't be ordering again !! So I've just called up some shittynosed kid was giving me attitude after I pointed out that my order hadn't even been started from my original call and if that was the case I wanted to cancel but I was reassured it was on its way"

"This place is terrible. Has been terrible for years and shows no signs of changing. Everyone in the area knows it. None of the locals go here because of the extremely rude staff and incredibly below par pizza (often undercooked). I order from here around once every year or two in hope that they've undergone a complete management shift but it's futile. Clearly incompetency has become a culture instilled into everything from the customer service to the actual chefs cooking the pizzas. It's sad because another papa John's relatively close by has opened up and they are lightyears ahead of this branch so it's clearly nothing to do with the brand itself. All in all just save your money and order from a different branch of Papa John's where you'll receive a substantially better level of service/pizza."

"Extraordinarily rude service. The online portal showed that the pizza had been delivered, but I hadn't received anything. Not a big deal, I work in a large business centre with many units. I just thought I'd call to make sure my pizza hadn't gone to one of my neighbours, or delivered to reception who aren't there today. The man who answered the phone didn't take my order number, and just started shouting down the phone to me. He wouldn't listen to me trying to tell him that I wasn't calling to complain, I just wanted to make sure it hadn't been delivered to the wrong address - remember the only information I had to go on was that the website said it had been delivered. He started shouting about an order for 30 pizzas and how it would take two hours and I was just flabbergasted. None of that is anything to do with me! If you're behind, that is fine but at least speak to me like an adult. I eventually had to shout him down to tell him i wasn't complaining and just wanted to know where the pizza is. He then said "on its way" and hung up. So, I'll definitely not order from here again. Absolutely appalling."