Papa Johns Pizza 263 Balham High Road, London SW17 7BD

"Have always like papa johns pizzas but will never be ordering again from any location. Pizza delivered to the wrong address (I realised when it was 90 minutes late but they kept on saying it was on the way). After 2 hours they said they’d send another one with free gb. I said just give me the refund. 2 months later and multiple calls later I’ve still not received it. Shocking"

"I've been meaning to write this review for a while. Papa John's used to be my favourite, but the staff in this shop have ruined that and I've not given them business since February 2020. They are rude and argumentative, which wouldn't be a problem if they didn't constantly mess up orders meaning you had to engage in conversation with them more often than not. They've given me cold pizza, late pizza, hairy pizza, incorrect pizza, not given me pizza they should have, put meat on the veggie side of a pizza, forgotten ice cream and sides, and other things over the years, so no one can say they didn't get a chance to prove themselves."

"I chose the meal deal: pizza plus two sides. I had previously ordered from this location and the delivery was quick and proper. However, today the delivery was terrible. The driver took more than an hour to deliver the food (after it was confirmed that it is on the way) and the food came cold. Even with heavy traffic, it should not take that long as I am about 20 minutes away (by foot) from the location. The system even falsely said the food has been delivered when it was not, so I called twice to track the order. Overall, a very bad experience."

"Ordered two pizzas and after eating half I bit into a slice and had a big fat black hair sticking out. After contacting the shop and asking for a refund they sent the driver over and collected the order. After that we receive a call saying that this is not their hair (the hair is stuck between the dough and tomato sauce so it must have just teleported there) and they will not refund but they will send new pizzas (yes, please send me more hairy pizzas, that's exactly what I want after you ruined my appetite). Then they proceeded arguing by saying we are too much before discovering the "present" and they can send photos of their workers, which are apparently all bold, or blond, or wear hazmat suits). They refused to let us talk to the manager and were rude and argumentative. Disgusting service."