Papa Johns Pizza 410 Kenton Lane, Stanmore, Harrow HA3 8RQ

"Worst customer service I’ve experienced. Called the store as per their website to complain about a cold order I received, managed to speak to someone called ‘Kevin’ who had me on hold, and then tried to imply it was my fault as I didn’t get in touch last night, and then basically implied I was lying as he said ‘I’m not calling you a liar, but it is impossible for that order to have been cold’. Abysmal customer service, he even hung up the call and ignored any further calls I made. I had to call back off a different phone number to which he answered and was choking on his own words when I queried why he hung up. Initially he said the line dropped out, and then changed his story to he had to serve another customer. Seems strange that you would hang up on a customer who is complaining to serve another customer in store. This store clearly has no real managers or management in place, don’t waste your time contacting the store for a complaint or refund, contact head office direct and avoid wasting your time. Should be ashamed of themselves in this particular store, won’t be ordering again. Be interesting to see if their head office staff even check these reviews."

"what really sets this pizza apart is the toppings. They use only the freshest and highest-quality ingredients, from the savory meats to the crisp veggies. Every bite is bursting with flavor, and the combination of toppings is truly inspired."

"Definitely an vegan indulgence. Not an everyday thing. Stuffed crust was ok and toppings were good. Bit heavy. Also the app said it had arrived but it arrived 10mins later."

"Very poor, inedible pepperoni pizza, uncooked base, disgusting cheese and pepperoni that tasted like rubber without any flavouring, Had to bin it and the plain pizza could barely be eaten by our guest. Expensive and going hungry tonight and hoping the Italian team plays better than the taste of their best know national dish!"

"First time had a poor service from PJP harrow weald. The driver delivered two large Pizza's which where squashed and half the toppings where stuck on the box. Pizza number two seemed have been dropped and placed back on the box. See images. After a phone call we received two fresh pizza's. I requested with the delivery driver for the manager to call me, I am still waiting for the branch manager to contact me. Custmer service is letting that store down. PJP your reputation for customer service has fallen massively. This is the last time I will ever use Kenton/Harrow Weald PJP."