Bupa Dental Care Staines 10 Station Path, Staines-upon-Thames, Staines-upon-thames[11] TW18 4LW

"This practise of Bupa Staines is tarnishing the good name of Bupa. The staff are extremely moody and hesitant to help. I called to enquire about a treatment and informed them I’m having problems and would need private treatment and I was going to another branch but my dentist had left and was after a new one closer to home. The receptionist told me that maybe I should learn to use maps correctly as there’s another branch closer to my house. The cheek and the audacity of the staff member tried to speak to manager but she said the calls are not recorded and can’t help me with my complaint and suggested I go back to my old Bupa branch. Could Bupa head office or area manager contact me and investigate the branch manager as her attitude is not fit English to manager your branch. New customers stay away"

"I joined this practise as I saw all the good reviews on Google and all the staff are every great, however I had a compliant to make regarding something and the branch manager a lady who didn’t state her name said if I don’t like the practice I should find a new one. I’m extremely disappointed with her attitude and actions and hopefully someone from bupa head office can raise an investigation please as she didn’t even listen to my compliant just had a rant at me then cut the call. All I wanted to do is state my concerns about something and I wasn’t even given the chance to speak. I’ve noticed some comments and reviews from other customers stating the the branch manager has discriminated them maybe this is more than a trend now and discrimination shouldn’t be tolerated."

"Highly recommend Bupa Dental Care Staines. Very professional & skilled hygienist Adelaide who always makes my teeth feel clean & fantastic on every visit. The surgery has been looking after myself and family for over twenty five years - highly recommend!"

"Had a dental appointment with Dr. Nik and a hygienist session with Adelaide on 2 consecutive days. Both were very professional and excellent. Adelaide in particular was super gentle with my very sensitive teeth. My fears of the dentist were allayed and I found that I could even relax in the chair!"

"I went for an impacted wisdom teeth issue , and the dentist couldn’t even help me saying he cannot removed the teeth. Sarcastic comments from staff. The teeth been removed from a different dentist in 10 minutes time. I don’t understand why I paid privately for the appointment and medication they gave me. Would never go back here…"