Dunelm Portland Street, Mansfield NG18 1HA

"Huge range of quality household items. I bought all of my bedding (Quilt, pillows, covers etc) and some kitchen items too. The Quilt cover I selected was the last one, and had been opened by someone, but I had to have it. It was also marked as having been opened, by the lady on the till, but I wanted it and didn't mind paying £65 for it. When I got home, there was something stuck under the flap of the packaging - a sticker which said "Sale £12". I'm guessing it was due to the packaging being opened. I felt a little disappointed, but it's a beautiful Quilt cover, so it took the sting out of it somewhat. Still, next time I go ill pay more attention. I'm doing my entire place a room at a time - furniture, the whole works - so I'll be going back several more times in the next month or two. I'd have given 5 stars had it not for the lady on the till missing the sale sticker. Having said that, I also missed it so partly my fault."

"Called in Dunelm Mansfield to purchase some luxury table protector. I asked if they could cut to size and provide the size I required. I was told it was store policy not to do this as they had a bad experience with one customer God only knows when. I informed the staff I'm disabled having had both knees replaced and 3, yes 3, hip replacements. Therefore i neither had anywhere to cut this and haven't got the ability to kneel on the floor to cut this. They asked the manager if they could do this on this occasion. He refused. What on earth is wrong with folk these days. The majority of places you go there seems to be an excuse for not delivering a full customer service. Strangley though they make curtains to customers sizes. How very odd!!! Only gave 1 star as can't leave zero."

"I've shopped here a lot and have always found the staff to be nice and helpful. I didn't appreciate being treated like a shoplifter when late night shopping. It was really intimidating. I would rather have been searched than followed at close range!"

"Although the item I wanted was out of stock the assistant I spoke to was extremely helpful. She checked if the item was available elsewhere for me, unfortunately it wasn't. Despite that it was a positive experience and I would return."

"Great selection, really friendly staff! But what were you thinking when you did the register layout? It was the most frustrating thing getting through there with a trolley, there's no space and you've packed way too many tills there so there's no where to put your trolley and there's no where for the staff behind the counter to put your items, having a full trolley I was so stressed I might have missed an item and not scanned it(I didn't thankfully)."